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Legal Spending

This is Why Kirkland & Ellis is About to Get A lot Better at Client Service The Mad Clientist

This is Why Kirkland & Ellis is About to Get A lot Better at Client Service

Late bills and inaccurate invoices enjoy a special place in the law firm relationship. Almost endemic — the invoicing process has advanced little in improving the state of the art. This is especially concerning for any law firm serving the private equity market. Kirkland is out searching for their first…
Michael Rynowecer
February 15, 2023
Clients Go Window Shopping, Get Second Opinions in Hunt for New Law Firms The Mad Clientist

Clients Go Window Shopping, Get Second Opinions in Hunt for New Law Firms

New research shows clients think law firms can’t keep up with all the new regulations — leaving them with a dearth of answers or inconclusive answers they can’t use. Soaring litigation and pressure on legal departments to stay ahead of the curve creates immediate need for definite and relevant response.…
Michael Rynowecer
November 16, 2022
BTI Pandemic Update: Outside Counsel Spending & 5 Other Insights Into Client Thinking The Mad Clientist

BTI Pandemic Update: Outside Counsel Spending & 5 Other Insights Into Client Thinking

Clients' spending is linked to company activity (revenue), how stalled their legal issues are, and their future view. Most top legal decision makers tell us they believe the acute phase of the pandemic and its economic consequences will be relatively short term – think months not years. The implications are…
Michael Rynowecer
April 1, 2020