Corporate Counsel Archives - Page 4 of 4 - The BTI Consulting Group

CLOs to Law Firms: Fix Your Client Service or We’re Leaving

A top legal officer at a Fortune 50 company shared the following with me during a feedback interview:“I called my law firm, the one I have spent the most money with for years, with a cybersecurity question. My partner told me the firm had just issued an email alert on…

Michael RynowecerMay 10, 2017

The Mad Clientist

Why New Work Goes to Other Law Firms and Not to You

CLOs, and their in-house teams, now work with 37 law firms in total—down from 42 in 2015*. This is the 3rd smallest law firm roster clients have used in 16 years. Not only have clients cut 5 firms entirely, they have also replaced another 3.This is a stark reminder of…

Michael RynowecerMay 3, 2017

The Mad Clientist

GCs Say Dealing with Law Firms Tiring, Cumbersome

Your client’s time is way more valuable than money. Your clients will tolerate your higher rates and budgets much longer than you wasting their time. While clients don’t like to do it, they can rejigger budgets and apply more price pressure to future work to try to manage their overall…

Michael RynowecerFebruary 22, 2017

The Mad Clientist

The 6 Traits of a BTI Client Service All-Star

Michael RynowecerFebruary 15, 2017

The Mad Clientist

GCs Name 319 Attorneys Absolutely Best at Client Service

319 attorneys from 160 law firms stand out as absolutely best at client service. Not just great—but head and shoulders above the rest as defined solely by clients. These are the BTI Client Service All-Stars 2017. This report celebrates these remarkable attorneys and their ability to rise above all others…

Michael RynowecerFebruary 8, 2017

The Mad Clientist

GCs Name 312 Attorneys Absolutely Best at Client Service

312 attorneys stand out as absolutely best at client service. Not just great—but head and shoulders above the rest as defined solely by clients. These are the BTI Client Service All-Stars 2016.The class of 2016 BTI Client Service All-Stars is especially impressive. Corporate counsel are the most demanding they have…

Michael RynowecerFebruary 10, 2016

The Mad Clientist

Corporate Counsel Shift Another $1.1 Billion In-House

BTI’s first look at legal spending for 2014 and 2015 shows corporate counsel continue on a 3-year path of bringing work in-house. Larger companies, with $1 billion or more in revenue, are on track to move another $1.1 billion in legal spending in-house. This is on top of the $5.8…

Michael RynowecerSeptember 15, 2014

The Mad Clientist

41% of CLOs Make Changes to Boost Business Value—Now

Value-added. High-value. Shared value. Business value. We tack some form of this often reviled buzzword onto virtually every activity these days. And no small wonder, it’s what corporate counsel are keyed into. Delivering value overtook cost control as corporate counsel’s most important goal in 2013. In 2014, more CLOs have…

Michael RynowecerMay 13, 2014