Clients Archives - Page 20 of 25 - The BTI Consulting Group

Google Searches for Attorneys in 5 Practices Surge — What You Need To Know

Client service soared. Client satisfaction is up. Everyone is busy. And clients are turning to Google to search for attorneys. It doesn’t add up — or does it? Top legal decision makers say it makes perfect sense — to them. Here’s why and what they have been searching for: Clients…

Michael RynowecerJuly 14, 2021

The Mad Clientist

8 Reads for Your Summer Book List

At some point in the summer, it’s time to sit down with a good book. You may have started last July 4th weekend or this week. Maybe you are planning ahead. I share the following 8 recommendations for the summer and beyond: Breath: The New Science of a Lost Art…

BTIConsultingJuly 7, 2021

The Mad Clientist

Only 17% of Associates Love New Salaries – Others Not So Much

Law firms are throwing money at associates in the hopes it eases the pain and makes them happy. More importantly, it will make them want to stay and deal with the soaring workload. But, compensation is only number 3 on the list of things associates really want in their law…

Michael RynowecerJune 30, 2021

The Mad Clientist

Some Mind-Boggling Statistics About Clients’ Daily Lives – and All Impact You

Trying to stand out in a crowd, or at least vying to get your client’s attention? Here are some stats about the activities in your client’s daily life against which you compete: The typical corporate counsel: Talks to 26 different partners a month — almost one a day. Sees only 4 of these partner calls adding new value —…

Michael RynowecerJune 23, 2021

The Mad Clientist

The 5 Ways Clients Measure Law Firm Performance Now

Clients still measure their law firms' performance. Workloads are surging and workforces are heading back. And corporate counsel are looking at how their law firms are delivering for them more closely than ever. The newest phase of the next normal only heightened your client’s need to measure performance. Corporate counsel…

Michael RynowecerJune 16, 2021

The Mad Clientist

Clients Single Out 43 Midsize Law Firms for Punching Way Above Their Weight

It wasn’t just Big Law who stepped up big over the last year. Small and midsize firms stepped up big as well. Clients point to 43 small and midsize firms — by name — as punching way above their weight class. Top legal decision makers look to these firms with…

Michael RynowecerJune 9, 2021

The Mad Clientist

The Big 4 Face One Big Client Driven Hurdle — and It May Have Just Been Solved

Client attitudes towards using the Big 4 for legal services are undergoing a sea change. Our latest research reveals 29.6% of top legal decision makers are open to hiring Big 4 lawyers and law firms. This is up from less than 5% just 5 years ago. You can’t develop a…

Michael RynowecerJune 2, 2021

The Mad Clientist

Law Firm Web Traffic Skyrockets, These 25 Firms Keep the Momentum Going

Law firms hit the search engine jackpot. Organic traffic broke records and changed a few firms’ thinking about digital marketing. But, in the end, law firms built it and clients came — in droves. Organic traffic grew 36% for the Am Law 200. The growth is uneven — with 23%…

Michael RynowecerMay 26, 2021

The Mad Clientist

Clients Clueless About Law Firm DEI Efforts

82% of top legal decision makers say they know virtually nothing about their law firms’ DEI strategies and actions. The only thing resembling a silver lining here is this number was 92% 3 years ago. The closest these clients ever get to law firms DEI plans are the statistics they…

Michael RynowecerMay 19, 2021

The Mad Clientist

Clients Say the Nicest Things: Learn Why from the 14 Examples About 14 Firms

Some firms manage to impress the living daylights out of their clients. These clients notice and say really nice things. They may not say them in the moment to their attorneys, but they are sure thinking it. Clients have had a lot of time to think about this over the…

BTIConsultingMay 12, 2021