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Client Relationships

Nobel Laureate Discovers Why Attorneys Undermine Their Own Business Development The Mad Clientist

Nobel Laureate Discovers Why Attorneys Undermine Their Own Business Development

It's a psychological minefield trapping even the brightest of legal minds. Prospect Theory – developed by psychologists Daniel Kahneman and Amos Tversky in 1979 – explains how people make decisions when facing uncertainty. It especially applies when outcomes are unknown. The following 4 key insights help you eliminate the negative…
BTIConsulting
February 5, 2025
7 Unwritten Rules for the Best Outside Counsel Relationships The Mad Clientist

7 Unwritten Rules for the Best Outside Counsel Relationships

Written rules define the protocols of engagement. Unwritten rules define the relationship. These rules reveal themselves through actions and behaviors. It’s virtually impossible to build client relationships without understanding and embracing the unwritten rules. But the rules constantly evolve as clients gain more experience managing outside counsel — and adapt…
BTIConsulting
December 4, 2024
Just In: Clients Face the Legal Firestorm Head On: BTI Practice Outlook 2025 Out Now The Mad Clientist

Just In: Clients Face the Legal Firestorm Head On: BTI Practice Outlook 2025 Out Now

It’s ugly out there. The fire hose of legal issues facing clients is open at full force. This translates into 3 overarching impacts: Clients face a legal firestorm — they are hell-bent on getting ahead of it They expect law firms to provide the resources to quench this storm on…
BTIConsulting
October 23, 2024