BTI Research Archives - Page 5 of 20 - The BTI Consulting Group

Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service

It's all organic. Clients — more than 300 of them — identify the law firms best at client service — along the 17 dimensions they say are the most crucial drivers. These legal decision makers single out a firm, rank them, and explain why — with no prompts or suggestions.…

BTIConsultingApril 10, 2024

The Mad Clientist

7 Top Insights and Takeaways from our Market Outlook and Client Service Review Webinar

Law firms understanding the 2024 market drivers will perform exceptionally well. Others will be hit or miss. Corporate counsel love the challenges of the market drivers and want law firms who can relate to why they enjoy the work — as well as their core needs. The ability to meet…

Michael RynowecerFebruary 7, 2024

The Mad Clientist

Why Some Firms Are Still Getting Pummeled on Rates

Rates are soaring. At least for some firms. Not all are giants. Still, other firms continue to suffer a rate pounding as clients look to extract another pound of flesh. In the new Law Firm Leaders Burning Issues survey of more than 250 law firms conducted with my longtime friend…

Michael RynowecerJanuary 31, 2024

The Mad Clientist

BTI’s Market Outlook and Client Service Review 2024

What: BTI’s Market Outlook and Client Service Review 2024 Webinar When: January 11, 2024 12:00 - 1:00 p.m. EST Where: Online Counsel counsel face the widest spectrum of needs in decades. Few in-house legal departments are hiring resources in a meaningful way. And almost no clients expect a slow down…

BTIConsultingDecember 13, 2023

The Mad Clientist

Just Released 7 Key Trends Defining Legal Spending in 2024

It’s the widest spectrum of legal needs corporate counsel face in decades. But this is just the start: Almost no clients expect a slowdown in legal needs — in fact — most see the opposite Few in-house legal departments are hiring in-house staff in a meaningful way Outside counsel is…

Michael RynowecerDecember 6, 2023

The Mad Clientist

How and Why Quinn Emanuel Became the Most Feared Litigation Firm: An Interview with John Quinn

John Quinn is the founder and chairman of Quinn Emanuel Urquhart & Sullivan, the largest litigation-only law firm in the world — and the most feared. BTI research shows corporate counsel point to Quinn Emanuel as the law firm they most want to avoid in litigation. I sat down with…

Michael RynowecerNovember 30, 2023

The Mad Clientist

25 Law Firms of All Sizes Top LinkedIn Engagement Touchpoints

LinkedIn engagement is an underappreciated building block in your client relationship. Corporate counsel treat every comment, like and celebration as a valued touchpoint. This high quality connection adds to the foundational strength you already have — and serves as a credible first touchpoint for others. This makes the case —…

BTIConsultingNovember 15, 2023

The Mad Clientist

Client Expectations Jump 27%

You disappear from the reliable and trusted list the minute you fall behind client expectations. There is little leeway here. You have 2 ways to fall behind: You can do less or invest your time elsewhere — this is more often an unintended behavior than a decision Clients start moving…

Michael RynowecerNovember 8, 2023

The Mad Clientist

Litigation Powerhouses: The Law Firms Leading the Litigation Market

Complex and high stakes matters are the sweet spots. This is where the money is headed. Clients are hiring law firms offering: Early assessment no matter how few facts are known An aggressive defense while simultaneously pursuing a settlement Insights about how other companies in the client’s industry handle similar…

BTIConsultingNovember 1, 2023

The Mad Clientist

Clients Name 19 Best of the Best Law Firms in Class Actions

More companies face class actions than last year. The growth in spending continues to outpace the increased number of companies with class actions. The majority of class actions are getting bigger and more complex. Clients are spending more. Clients want law firms bringing an early assessment and risk evaluation. Please…

BTIConsultingNovember 1, 2023