Michael Rynowecer, Author at The BTI Consulting Group

Clients Single Out the 32 Law Firms Who Can Get Any Deal Done — No Matter What

Black swans are no longer anomalies. Anything can and will happen. Clients now routinely think of all the internal and external factors which could even remotely impact a deal. This includes everything from pandemics and natural disasters to a hairpin turn in public policy. Not to mention stock market volatility…

Michael RynowecerAugust 11, 2021

The Mad Clientist

8 Reasons Clients Check You Out On LinkedIn

LinkedIn sure has grown up. Gone are the days when it is merely a bio. Now, it’s a source of knowledge and offers the most insight into who you are. Which is exactly what clients want — and for mostly new reasons. 8 situations trigger a LinkedIn lookup. Each situation…

Michael RynowecerAugust 4, 2021

The Mad Clientist

11 Acts of Superior Client Service You Can Implement Today

Client service drives the coveted law firm recommendations. Top legal decision makers tell us the 140 most recommended law firms we discussed last week all stand out for delivering some key aspect of client service. Here are 11 acts of client service with the most impact: Offer recommendations to help…

Michael RynowecerJuly 28, 2021

The Mad Clientist

Clients Recommend 140 Law Firms Above All Others

It just doesn’t matter. Next normal. Old normal. Client recommendations sit at the epicenter of law firm hiring and recurring business. Virtually every top legal decision maker looks to peer recommendations when first thinking of hiring a new law firm. Up to 64% of these decision makers hires the first…

Michael RynowecerJuly 21, 2021

The Mad Clientist

Google Searches for Attorneys in 5 Practices Surge — What You Need To Know

Client service soared. Client satisfaction is up. Everyone is busy. And clients are turning to Google to search for attorneys. It doesn’t add up — or does it? Top legal decision makers say it makes perfect sense — to them. Here’s why and what they have been searching for: Clients…

Michael RynowecerJuly 14, 2021

The Mad Clientist

Only 17% of Associates Love New Salaries – Others Not So Much

Law firms are throwing money at associates in the hopes it eases the pain and makes them happy. More importantly, it will make them want to stay and deal with the soaring workload. But, compensation is only number 3 on the list of things associates really want in their law…

Michael RynowecerJune 30, 2021

The Mad Clientist

Some Mind-Boggling Statistics About Clients’ Daily Lives – and All Impact You

Trying to stand out in a crowd, or at least vying to get your client’s attention? Here are some stats about the activities in your client’s daily life against which you compete: The typical corporate counsel: Talks to 26 different partners a month — almost one a day. Sees only 4 of these partner calls adding new value —…

Michael RynowecerJune 23, 2021

The Mad Clientist

The 5 Ways Clients Measure Law Firm Performance Now

Clients still measure their law firms' performance. Workloads are surging and workforces are heading back. And corporate counsel are looking at how their law firms are delivering for them more closely than ever. The newest phase of the next normal only heightened your client’s need to measure performance. Corporate counsel…

Michael RynowecerJune 16, 2021

The Mad Clientist

Clients Single Out 43 Midsize Law Firms for Punching Way Above Their Weight

It wasn’t just Big Law who stepped up big over the last year. Small and midsize firms stepped up big as well. Clients point to 43 small and midsize firms — by name — as punching way above their weight class. Top legal decision makers look to these firms with…

Michael RynowecerJune 9, 2021

The Mad Clientist

The Big 4 Face One Big Client Driven Hurdle — and It May Have Just Been Solved

Client attitudes towards using the Big 4 for legal services are undergoing a sea change. Our latest research reveals 29.6% of top legal decision makers are open to hiring Big 4 lawyers and law firms. This is up from less than 5% just 5 years ago. You can’t develop a…

Michael RynowecerJune 2, 2021