BTIConsulting, Author at The BTI Consulting Group

BTI Client Service A-Team: The Law Firms Best at Client Focus

Client focus is the ability to deliver on your client’s targeted outcome. Often, this can be vastly different from the best legal outcome. Delivering superior client focus requires a deep understanding and respect for the client’s business goals, budget constraints, risk tolerance, and sensitivities. Also, learn what it is exactly…

BTIConsultingApril 6, 2022

The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Showing Commitment to Help

Commitment to Help is the single most influential factor in evaluating client service performance — bar none. Commitment is a binary issue. It’s there or it’s not. Clients assess every single law firm to determine who is committed to helping them — and who is not. Also, learn what it…

BTIConsultingApril 6, 2022

The Mad Clientist

10 Hottest Industries for New Business This Year

10 industries will be growing a lot faster than all others. Of these, 6 will accelerate more rapidly than the other 4 — but they all have a good head of steam. It breaks down like this. The first group shows the largest increases in both need and spending. They…

BTIConsultingJanuary 19, 2022

The Mad Clientist

Clients Name 40 Best of the Best Law Firms in Class Actions

Class action spending continues to head up. Clients expect employee-driven actions, pandemic-related actions, and data privacy actions to be filed over the next 18 months — creating a set of new actions to plan around. Clients want law firms who know how to manage an aggressive plaintiff while still having…

BTIConsultingOctober 27, 2021

The Mad Clientist

The 39 Firms Most Feared in Litigation

Fear makes you stronger, they say. If true — we owe the BTI Fearsome Foursome 2022 a debt of gratitude. They stand out as the firms clients don’t want to see on the other side — and for good reason. The fits and starts of the reopening — and the…

BTIConsultingOctober 6, 2021

The Mad Clientist

The New Normal: What 96% of Associates Expect in the Workplace

It takes 2 years to settle into a new job. It takes 2 years to learn to be a partner. But it only takes 17 months or so to learn to love remote work models. Associates think the remote/hybrid model is here to stay — except for the 4% of…

BTIConsultingSeptember 1, 2021

The Mad Clientist

8 Reads for Your Summer Book List

At some point in the summer, it’s time to sit down with a good book. You may have started last July 4th weekend or this week. Maybe you are planning ahead. I share the following 8 recommendations for the summer and beyond: Breath: The New Science of a Lost Art…

BTIConsultingJuly 7, 2021

The Mad Clientist

Clients Say the Nicest Things: Learn Why from the 14 Examples About 14 Firms

Some firms manage to impress the living daylights out of their clients. These clients notice and say really nice things. They may not say them in the moment to their attorneys, but they are sure thinking it. Clients have had a lot of time to think about this over the…

BTIConsultingMay 12, 2021

The Mad Clientist

Clients Talk About Court Reopening — What and When to Expect It

Don’t rush out and get your best suit cleaned just yet. The economy may be roaring back — but clients say the courts are not. We asked clients when they expect the court system to be mostly functional and operational. Most are taking the long view — with a small…

BTIConsultingApril 21, 2021

The Mad Clientist

Client Service Soared

Client service soared. It didn’t just go up — it soared over the last 12 months. And top legal decision makers also turned client service on its head. Clients are using new criteria to separate the excellent from the merely good. They virtually doubled the number of mission critical and…

BTIConsultingMarch 10, 2021