The Mad Clientist - The BTI Consulting Group

5 New Traits of the BTI Client Service All-Stars

So many attorneys see the deluge of changing regulations and new client needs as a head wind — slowing them down — the BTI Client Service All-Stars see these events as a tail wind. Another chance to move out in front. Top legal decision makers point to these 5 traits…

Michael RynowecerJune 21, 2023

The Mad Clientist

Client Single Out 293 Attorneys Delivering the Absolute Best Client Service

Clients single out 293 attorneys for delivering superior client service. Not just good — but head and shoulders above all others. Top legal decision makers identify the attorneys delivering the absolute best client service. We ask the questions and clients provide the answers with no prompts, suggestions, or submissions —…

Michael RynowecerJune 15, 2023

The Mad Clientist

Clients Embrace Cross-Selling

Clients are up to their eyeballs with new and existing work. They continue to experience surges in needs across a broad range of fronts. They are working with more than 2x more law firms than 3 years ago — and 1/3 don’t know who their relationship partner is. Outside counsel…

Michael RynowecerJune 7, 2023

The Mad Clientist

3 Unsaid Strategies Loved By Rainmakers

Creating recurring inbound leads is a skill. Master this skill and you will control your career and opportunities — and make rain. Rainmakers all have their favorite strategies and tactics. I want to focus on three you can learn and adopt now. These are: 1. Serial Needs = Serial Leads…

Michael RynowecerMay 31, 2023

The Mad Clientist

Why Recession Ranks 6th on Associate’s Top Concerns

Last week we discussed how the recession is only the 3rd top concern of law firm leaders. The recession is getting low billing as the associates' biggest source of insomnia as well. In a combined telephone/online survey — we analyzed more than 1,000 responses from associates. The question we posed:…

Michael RynowecerMay 24, 2023

The Mad Clientist

New Survey: Recession Ranks 3rd in Law Firm Leaders’ Top Concerns

Recession almost pales as law firm leaders’ top concern. Our brand-new survey of more than 250 law firm leaders reveals their top concerns and a host of other leadership insights and issues. Conducted with my longtime friend and collaborator, internationally recognized law firm consultant Patrick McKenna, we dissect how these…

Michael RynowecerMay 17, 2023

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5 New Traits of the BTI Client Service All-Stars

Client Single Out 293 Attorneys Delivering the Absolute Best Client Service

Clients Embrace Cross-Selling

3 Unsaid Strategies Loved By Rainmakers

Why Recession Ranks 6th on Associate’s Top Concerns

New Survey: Recession Ranks 3rd in Law Firm Leaders’ Top Concerns