The Mad Clientist - The BTI Consulting Group

6 Lessons to Learn from The 2012 BTI Client Service A-Team

Growing business in the 2012 legal environment is a daunting task even for the most established law firms. Economic uncertainty slams the brakes on outside counsel spending and a renewed focus on law firm consolidation drives corporate counsel decisions. Combine this with client satisfaction rates at a 4-year low and…

Michael RynowecerDecember 13, 2011

The Mad Clientist

Litigation Got You Down?

If the tug-of-war of litigation is getting you down, you’re not alone. This year, spending cuts, fee caps, resolution mandates and other aggressive tactics are bringing down not just litigation dollars, but the entire legal market. With a projected growth rate of -1.6% (yes, that is negative), the market for…

Michael RynowecerOctober 25, 2011

The Mad Clientist

Leap. Duck. Swerve.

Many of us spend our Sunday afternoons at this time of year marveling at the deft tactical maneuvers and well-timed evasions of our favorite receivers and running backs. Running head on into a fray of beefy opponents intent on squashing any efforts at forward progress, these players display agility and…

Michael RynowecerOctober 18, 2011

The Mad Clientist

Marketing: The Magic Pill?

2011 marketing budgets get a boost at law firms of all sizes, enjoying bumps of 5.3% and 4.2% at AmLaw 100 and 200 firms, respectively. Small and mid-sized firms get their fair share as well, with marketing dollars rising 4.3%, on average, since 2010. As law firm leaders come to…

Michael RynowecerAugust 8, 2011

The Mad Clientist

Clients Audit the Big 4 – 60% of Clients Happy

All too often, people—executives, job hunters, the media and, yes, auditors themselves— collectively refer to the Big 4 as a single entity. Together, they dominate the big firm CPA world, their individual brands subsumed by their reputation as a whole. Yet, like the superhero team The Fantastic Four, each individual…

Michael RynowecerMay 24, 2011

The Mad Clientist

31% of Leadership Partners Report Higher Profits from Alternative Fees

Profits emerge from the murky waters of alternative fees. To the surprise of many, but not all, 31% of law firm leadership partners report making more money when using AFAs. Fully half of these are from AmLaw 100 firms. These larger firms are changing the value equation to their benefit…

Michael RynowecerApril 25, 2011

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6 Lessons to Learn from The 2012 BTI Client Service A-Team

Litigation Got You Down?

Leap. Duck. Swerve.

Marketing: The Magic Pill?

Clients Audit the Big 4 – 60% of Clients Happy

31% of Leadership Partners Report Higher Profits from Alternative Fees