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The Mad Clientist Short Takes—Spring Forward Into Better Client Relationships The Mad Clientist

The Mad Clientist Short Takes—Spring Forward Into Better Client Relationships

Throughout our interviews with corporate counsel, The Mad Clientist hears succinct and hard-hitting views on all aspects of client thinking. As the year unfolds, we are seeing clients’ expectations of law firms changing; demanding you look back, plan ahead and spring into action…all without the client asking.    Two corporate…
Michael Rynowecer
March 5, 2014
BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships The Mad Clientist

BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships

 Profitability. Market share. Growth. Revenue. Law firms track their performance against any number of metrics, but at the heart of each of these is one vital component: client relationships. In the BTI Client Relationship Scorecard 2014, corporate counsel gauge the strength of their current relationships with law firms—by name—to provide…
Michael Rynowecer
February 25, 2014
330 Attorneys Set New Standard for Client Service: BTI Client Service All-Stars 2014 The Mad Clientist

330 Attorneys Set New Standard for Client Service: BTI Client Service All-Stars 2014

330 innovative attorneys are leveraging market changes to stand out with corporate counsel and deliver superior client service. Corporate counsel distinguish these attorneys as the BTI Client Service All-Stars. This elite group of standout attorneys—identified solely through unprompted client feedback—are recognized as delivering the absolute best client service. BTI’s 13th…
Michael Rynowecer
February 3, 2014