The Mad Clientist - The BTI Consulting Group

26 Tips To Boost Client Service on BTI’s 27th Birthday

Today is day one of BTI’s 27th year. I have been lucky enough to help market leaders, market-leaders-to-be, the best-run professional service firms in the world, and all manner of organizations drive growth. The combination of this experience and BTI’s independent research with more than 14,000 top executives provides unmatched…

Michael RynowecerAugust 10, 2016

The Mad Clientist

Law Firms Fighting 400 Years of History

Client relationships are misunderstood and sometimes twisted affairs. So many attorneys have so many viewpoints on exactly what a client relationship is and what it should be. The reason—and solution—behind this widespread debate may lie in history.Clients rule today’s market. But this is a relatively new phenomenon in the context…

Michael RynowecerAugust 3, 2016

The Mad Clientist

BTI Legal Spending Benchmarks 2016

Be the first to help your clients figure out their value equation. What has happened to client spending as their companies have grown? We recommend you use BTI’s exclusive legal spending benchmarks to measure the value created—if the percent of the legal budget goes down while revenue goes up your…

Michael RynowecerAugust 3, 2016

The Mad Clientist

Clients to Law Firms: Most of You Still Stuck in the Past

“If you dislike change, you're going to dislike irrelevance even more.” …

Michael RynowecerJuly 27, 2016

The Mad Clientist

The Only Time Inaction Is Good

The only time inaction is good... is when you're on vacation. The Mad Clientist is off this week, but leaves you with a couple of pages from his latest book: The Mad Clientist's ABCs of Client Service... You can learn more—and order your copy of The Mad Clientist's ABCs of Client…

Michael RynowecerJuly 20, 2016

The Mad Clientist

Clients Name Best Law Firms in the Top Spending Industries

Clients want relationships. They want strong, growing, and robust relationships. And they want them to last a long time—maybe more than law firms do. These relationships are built on client service.Top legal decision makers are clear, articulate, and decisive when it comes to defining what client service means to them.…

Michael RynowecerJuly 13, 2016

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26 Tips To Boost Client Service on BTI’s 27th Birthday

Law Firms Fighting 400 Years of History

BTI Legal Spending Benchmarks 2016

Clients to Law Firms: Most of You Still Stuck in the Past

The Only Time Inaction Is Good

Clients Name Best Law Firms in the Top Spending Industries