Skip to main content
search
Tag

Reports

The Latest Law Firm Client Service Performances Hit a New 22 Year Record The Mad Clientist

The Latest Law Firm Client Service Performances Hit a New 22 Year Record

Winston Churchill would be shaking his head in disappointment. Widely quoted as saying; “Never let a good crisis go to waste” — he would be watching law firms let the record-setting client service in 2021 slip through their collective hands. Actually, it's more of a thud. Client service skyrocketed during…
Michael Rynowecer
May 3, 2023
11 Tactics Driving the Best Client Service The Mad Clientist

11 Tactics Driving the Best Client Service

Deliberate client service beats all other approaches to client service. Combining the best-known practices with the right tools, training, and activities drives excellent client service. Here are the 11 strategies and tactics top-performing law firms are embracing: Dedicated Business Development and/or Client Service Executives. These client-facing professionals work with relationship…
Michael Rynowecer
April 20, 2023
The 60 Law Firms Improving Their Client Service More than Others The Mad Clientist

The 60 Law Firms Improving Their Client Service More than Others

Improving was far from easy. Against a swirling tide with unpredictable surges these 60 law firms not only successfully navigate the waters — they gained substantial ground. They are outpacing others in the race to swim upstream. Clients are deluged with workforce issues, regulatory changes, new compliance demands, and more…
Michael Rynowecer
April 13, 2023