Law Firms Archives - Page 46 of 48 - The BTI Consulting Group

Clients Demand More, Get More: Happiest with Law Firms in 3 Years

Client investment—both financial and emotional—in law firms jumps after a 3-year decline. In 2014, 40.1% of corporate counsel recommend their primary law firm to a peer, up from 31.4% in 2013. Increasing client investment can be good or bad news—it all depends on whether or not your client is investing…

Michael RynowecerSeptember 3, 2014

The Mad Clientist

How to CYA (Cover Your Achilles) Before You Ever Need To

Achilles, the Greek war hero, struck down by a strategically targeted arrow. It only took a single vulnerability to topple the seemingly invincible. In his death, the mighty Achilles taught us a valuable lesson: do not simply rely on your strengths; know your vulnerabilities and take great care to not…

Michael RynowecerAugust 13, 2014

The Mad Clientist

Give a Hoot, Don’t Pollute

Every month, a typical General Counsel speaks with 22 partners—each from a different firm. While partners are discussing legal and case-specific issues, they are also looking for more work. GCs report 75% of these active matter discussions includes the partner doing one of the following: Asking for work in another…

Michael RynowecerJune 25, 2014

The Mad Clientist

Attention Law Firms, Clients Don’t Care about Your Website

When a client walks into your lobby what’s the first thing they do? Admire the wall of beautiful art or well-lit founders' portraits? Take in the fresh flower display that’s rotated on a weekly basis? No. They head to the receptionist and ask to be directed to the person they…

Michael RynowecerJune 17, 2014

The Mad Clientist

Once Upon a Time There Was an Attorney…Bedtime Stories with The Mad Clientist

I. The Attorney Who Cried Conflict THERE ONCE WAS AN ATTORNEY who needed a conflicts waiver from a long-time client. The attorney phoned his client to request the waiver, “Waiver, waiver, can I please get this waiver?” The client grumbled, “This is a more sensitive matter than most. I will…

Michael RynowecerJune 10, 2014

The Mad Clientist

The Going Rate, Part II—How Your Rates Really Compare

To see exactly where your firm's rates stack up to your competitors in BTI's Billing Rate Reference 2014, visit: www.bticonsulting.com/rates. And, in case you missed last week's post: The Going Rate, Part 1—What Clients Really Pay Law Firms

Michael RynowecerJune 3, 2014

The Mad Clientist

The Going Rate—What Clients Really Pay Law Firms

Check back next week for The Going Rate, Part 2—What Law Firms Really Charge Clients. And learn more about what corporate counsel are really paying law firms in BTI's Billing Rate Reference 2014 here: www.bticonsulting.com/rates.

Michael RynowecerMay 27, 2014

The Mad Clientist

41% of CLOs Make Changes to Boost Business Value—Now

Value-added. High-value. Shared value. Business value. We tack some form of this often reviled buzzword onto virtually every activity these days. And no small wonder, it’s what corporate counsel are keyed into. Delivering value overtook cost control as corporate counsel’s most important goal in 2013. In 2014, more CLOs have…

Michael RynowecerMay 13, 2014

The Mad Clientist

9 Keys to Hirability, Higher Rates and Fame

Clients may know who you are, but this is just the tip of the iceberg. The real challenge is ensuring your firm’s brand moves past awareness to differentiation. Different from all others—in a good way—where your brand drives new business. Differentiation determines your hirability and how much clients will pay.…

Michael RynowecerApril 30, 2014

The Mad Clientist

4 Innovative Actions to Add Outsized Value Today

You can start the march to add outsized value and boost client service today. Ok, maybe Monday. Start slow and be selective. Focus on your largest clients. You can mix and match where you feel comfortable—but no matter how you move ahead—embrace at least one of these client building strategies:…

Michael RynowecerApril 17, 2014