Law Firms Archives - Page 46 of 48 - The BTI Consulting Group

Once Upon a Time There Was an Attorney…Bedtime Stories with The Mad Clientist

I. The Attorney Who Cried Conflict THERE ONCE WAS AN ATTORNEY who needed a conflicts waiver from a long-time client. The attorney phoned his client to request the waiver, “Waiver, waiver, can I please get this waiver?” The client grumbled, “This is a more sensitive matter than most. I will…

Michael RynowecerJune 10, 2014

The Mad Clientist

The Going Rate, Part II—How Your Rates Really Compare

To see exactly where your firm's rates stack up to your competitors in BTI's Billing Rate Reference 2014, visit: www.bticonsulting.com/rates. And, in case you missed last week's post: The Going Rate, Part 1—What Clients Really Pay Law Firms

Michael RynowecerJune 3, 2014

The Mad Clientist

The Going Rate—What Clients Really Pay Law Firms

Check back next week for The Going Rate, Part 2—What Law Firms Really Charge Clients. And learn more about what corporate counsel are really paying law firms in BTI's Billing Rate Reference 2014 here: www.bticonsulting.com/rates.

Michael RynowecerMay 27, 2014

The Mad Clientist

41% of CLOs Make Changes to Boost Business Value—Now

Value-added. High-value. Shared value. Business value. We tack some form of this often reviled buzzword onto virtually every activity these days. And no small wonder, it’s what corporate counsel are keyed into. Delivering value overtook cost control as corporate counsel’s most important goal in 2013. In 2014, more CLOs have…

Michael RynowecerMay 13, 2014

The Mad Clientist

9 Keys to Hirability, Higher Rates and Fame

Clients may know who you are, but this is just the tip of the iceberg. The real challenge is ensuring your firm’s brand moves past awareness to differentiation. Different from all others—in a good way—where your brand drives new business. Differentiation determines your hirability and how much clients will pay.…

Michael RynowecerApril 30, 2014

The Mad Clientist

4 Innovative Actions to Add Outsized Value Today

You can start the march to add outsized value and boost client service today. Ok, maybe Monday. Start slow and be selective. Focus on your largest clients. You can mix and match where you feel comfortable—but no matter how you move ahead—embrace at least one of these client building strategies:…

Michael RynowecerApril 17, 2014

The Mad Clientist

2 Law Firms Get 50% of the Budget—45 Fight for the Rest

The typical large corporation is working with 47 different law firms at any given point in time. The average middle market company works with 8. Meaning, law firms compete with somewhere between 7 and 46 firms every day at a single client. Your competitors want to grow by at least 5%…

Michael RynowecerApril 10, 2014

The Mad Clientist

The 7 Stages of Client Relationships

For most firms, quantity and size come before strength and quality when counting clients. We always want more and bigger. But without core strength or understanding our depth of quality, we know little about what each client relationship can be and how long it may last. Knowing where we stand with clients…

Michael RynowecerApril 2, 2014

The Mad Clientist

Are Your Client Relationships Good…or Simply Good Enough?

Unless your firm has robust client feedback in place, you are simply guessing at how good your client relationships are. Clients are the only true judge of the strength for every relationship we hold dear. We brought back the BTI Client Relationship Scorecard, last published in 2009, because law firms…

Michael RynowecerMarch 26, 2014

The Mad Clientist

The Mad Clientist Short Takes—Spring Forward Into Better Client Relationships

Throughout our interviews with corporate counsel, The Mad Clientist hears succinct and hard-hitting views on all aspects of client thinking. As the year unfolds, we are seeing clients’ expectations of law firms changing; demanding you look back, plan ahead and spring into action…all without the client asking. Two corporate…

Michael RynowecerMarch 5, 2014