Law Firms Archives - Page 44 of 46 - The BTI Consulting Group

60% of Clients Replace Their Primary Law Firm

60% of large clients have replaced one of their 2 primary law firms—the highest turnover rate in 7 years. The overwhelming reason—mediocre client service. The scary part—the client service isn’t bad—it’s just not great. Corporate counsel show shrinking patience for anything short of a superior client experience. Clients now believe even…

Michael RynowecerMarch 18, 2015

The Mad Clientist

Zen and the Art of Arrogance

Market leaders in 11 professional service markets are arrogant. It’s absolutely true. Over the last 25 years, BTI has performed deep dive analyses into client expectations and preferences for professional service providers in 11 different segments including Law, Accounting, Management Consulting, Engineering, Digital Marketing Agencies and more. Our shocking discovery:…

Michael RynowecerDecember 10, 2014

The Mad Clientist

Better. Stronger. Faster. Building the Bionic Practice Leader.

We have the technology. We can build a better Practice Leader. Practice Leaders serve as the front line in driving growth. They are the first set of feet on the ground—developing your markets, client relationships, and the people in your firm. Yet law firms tell us they frequently struggle with…

Michael RynowecerOctober 22, 2014

The Mad Clientist

Corporate Counsel Shift Another $1.1 Billion In-House

BTI’s first look at legal spending for 2014 and 2015 shows corporate counsel continue on a 3-year path of bringing work in-house. Larger companies, with $1 billion or more in revenue, are on track to move another $1.1 billion in legal spending in-house. This is on top of the $5.8…

Michael RynowecerSeptember 15, 2014

The Mad Clientist

Clients Demand More, Get More: Happiest with Law Firms in 3 Years

Client investment—both financial and emotional—in law firms jumps after a 3-year decline. In 2014, 40.1% of corporate counsel recommend their primary law firm to a peer, up from 31.4% in 2013. Increasing client investment can be good or bad news—it all depends on whether or not your client is investing…

Michael RynowecerSeptember 3, 2014

The Mad Clientist

How to CYA (Cover Your Achilles) Before You Ever Need To

Achilles, the Greek war hero, struck down by a strategically targeted arrow. It only took a single vulnerability to topple the seemingly invincible. In his death, the mighty Achilles taught us a valuable lesson: do not simply rely on your strengths; know your vulnerabilities and take great care to not…

Michael RynowecerAugust 13, 2014

The Mad Clientist

Give a Hoot, Don’t Pollute

Every month, a typical General Counsel speaks with 22 partners—each from a different firm. While partners are discussing legal and case-specific issues, they are also looking for more work. GCs report 75% of these active matter discussions includes the partner doing one of the following: Asking for work in another…

Michael RynowecerJune 25, 2014

The Mad Clientist

Attention Law Firms, Clients Don’t Care about Your Website

When a client walks into your lobby what’s the first thing they do? Admire the wall of beautiful art or well-lit founders' portraits? Take in the fresh flower display that’s rotated on a weekly basis? No. They head to the receptionist and ask to be directed to the person they…

Michael RynowecerJune 17, 2014

The Mad Clientist

Once Upon a Time There Was an Attorney…Bedtime Stories with The Mad Clientist

I. The Attorney Who Cried Conflict THERE ONCE WAS AN ATTORNEY who needed a conflicts waiver from a long-time client. The attorney phoned his client to request the waiver, “Waiver, waiver, can I please get this waiver?” The client grumbled, “This is a more sensitive matter than most. I will…

Michael RynowecerJune 10, 2014

The Mad Clientist

The Going Rate, Part II—How Your Rates Really Compare

To see exactly where your firm's rates stack up to your competitors in BTI's Billing Rate Reference 2014, visit: www.bticonsulting.com/rates. And, in case you missed last week's post: The Going Rate, Part 1—What Clients Really Pay Law Firms

Michael RynowecerJune 3, 2014