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Law Firm Leaders

Zen and the Art of Arrogance The Mad Clientist

Zen and the Art of Arrogance

Market leaders in 11 professional service markets are arrogant. It’s absolutely true. Over the last 25 years, BTI has performed deep dive analyses into client expectations and preferences for professional service providers in 11 different segments including Law, Accounting, Management Consulting, Engineering, Digital Marketing Agencies and more. Our shocking discovery:…
Michael Rynowecer
December 10, 2014
60% of Clients Replaced a Core Litigation Firm—The Law Firm Purge Has Begun The Mad Clientist

60% of Clients Replaced a Core Litigation Firm—The Law Firm Purge Has Begun

BTI’s just completed research with over 300 General Counsel finds two trends driving how the litigation market will unfold in 2015: Bet-the-company matters have dropped by 50%. Aggressive settlement strategies and heightened focus on case elimination—not trial—sparks a 50% decline in bet-the-company matters over the past 2 years. Now clients are…
Michael Rynowecer
September 29, 2014