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Communications

6 Ways to Win New Business with the 42% of Clients Who Don’t Ever Do Pitches The Mad Clientist

6 Ways to Win New Business with the 42% of Clients Who Don’t Ever Do Pitches

42% of clients don’t want to hear your pitch — or anyone else’s pitch. “I know the players, I know the partners, and if I don’t — I ask somebody I know. We don’t do pitches.” –   EVP and General Counsel, Large Financial Services Organization “If I don’t know who…
Michael Rynowecer
September 29, 2021
Breaking News: Associate Job Satisfaction Down by 14% this Year The Mad Clientist

Breaking News: Associate Job Satisfaction Down by 14% this Year

Our 2nd Associate survey of the pandemic era reveals a 14% drop in their job satisfaction from last year. And this drop makes things look better than they are. The number of associates giving lower marks also increased substantially. In short — more associates are less happy. The drop is bigger with mid-level associates (3…
Michael Rynowecer
September 22, 2021
Clients Single Out 207 Attorneys Delivering the Best Client Service in M&A The Mad Clientist

Clients Single Out 207 Attorneys Delivering the Best Client Service in M&A

Clients point to 207 attorneys who climbed the wall of worry to deliver exceptional client service. Better than all others. These M&A BTI Client Service All-Stars immediately were able to grasp client’s new needs (often before they did), expectations and risks. And, they set the standard for delivering the absolute…
Michael Rynowecer
September 8, 2021
Clients Single Out the 32 Law Firms Who Can Get Any Deal Done — No Matter What The Mad Clientist

Clients Single Out the 32 Law Firms Who Can Get Any Deal Done — No Matter What

Black swans are no longer anomalies. Anything can and will happen. Clients now routinely think of all the internal and external factors which could even remotely impact a deal. This includes everything from pandemics and natural disasters to a hairpin turn in public policy. Not to mention stock market volatility…
Michael Rynowecer
August 11, 2021