Client Service

Nothing like white-hot demand for 2 years to bring out law firm billing creativity — and stress a few systems. Top legal decision makers tell us they are looking at never before seen surprises. We all know billing surprises are never good — and even worse when they are previously…

Don’t look now, but interest in law firm digital marketing just passed interest in business development. We jumped on Google Trends to get a sense of how law firms are looking at marketing and business development since the pandemic started — and now, as we move into a hybrid work…

Book sales soared as the pandemic unfolded. They entertain, teach, help you improve, and sometimes just provide an escape. I recommend 5 books with a focus on making the workplace better, becoming better leaders, and improving management for organizations who have grown dramatically. These books are generally considered to be…

Early in my career, I was invited to a project kickoff meeting at a global chemical company. As the meeting started, a client executive looked at me and said “As our guest today, would you like to give the safety minute?” I suggested when anyone was flying, upon deplaning, always…