Client Service Leaders Boxing Out the Competition
Law firms whose clients see them as being best in client service enjoy: ♦ 30% higher profitability ♦ 7% rate premiums across all staff levels ♦ 35% higher client retention Despite these convincing numbers, few attorneys truly shine for their dedication to client service delivery. In BTI’s much anticipated release of The BTI…
Michael RynowecerFebruary 27, 2013