client communication

Late bills and inaccurate invoices enjoy a special place in the law firm relationship. Almost endemic — the invoicing process has advanced little in improving the state of the art. This is especially concerning for any law firm serving the private equity market. Kirkland is out searching for their first…

There is no shortage of decisions facing law firm leaders. The nature and number of issues keep heading up. These leaders are looking for new ways of doing business — at least for their firm. They see high stakes — and big opportunity. Law firms have never been this big…

Clients are certain about their plans despite uncertainty surrounding the legal industry and the world. Fully 52% plan to increase spending on outside counsel. Another 37% are holding steady at 2022’s pace. This leaves only 11% cutting spending. BTI Consulting Group’s recent study based on more than 340 interviews with…

You have many people to thank. So many constituencies are searching for law firms — for so many reasons. Think Elon Musk, associates, potential lateral partners, and of course clients and potential clients. They all want to know, so — they search. And this is only one reason I love…

Uncertainty is in the mind of the beholder. So is pessimism. Optimism lives in the same place. And fully 21% of attorneys indicate they will crush 2023 — meaning a raving success. Uncertainty and recession be damned. But they are not exactly alone. BTI conducted a flash survey of more…