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client communication

The Mad Clientist

The 30 Law Firms Giving Clients the Best Pitch

“Very focused on our business and industry.” Senior Corporate Counsel, Large Tech Company “Thoroughly analyzed our case and provided a very detailed presentation. It was impressive.” Deputy General Counsel – Litigation, Leading Financial Service Organization “Very effective in building a presentation around our unique legal needs and how they can…
Michael Rynowecer
March 15, 2023
The Mad Clientist

RFPs Hit a Screeching Halt

Everyone hates RFPs. Clients. Law firms. And now clients are changing how they use them. They are not. Like so many things arising from the pandemic era — we are looking at extremes. Only 11.2% of clients are preparing to issue an RFP, with another 10.2% thinking about it. This…
Michael Rynowecer
March 8, 2023
The Mad Clientist

17 Top Reasons Lawyers Don’t Call Their Clients

High-quality voice dialogue between clients and their relationship partners remains rare. Only 21% of clients report a high-quality ongoing dialogue with their main partner outside of a matter-related discussion. This leaves a lot of room to develop client relationships. But outside attorney reluctance to call runs rampant. Here are the…
Michael Rynowecer
March 1, 2023
The Mad Clientist

Top Industries and Practices for 2023

Clients are certain about their plans despite uncertainty surrounding the legal industry and the world. Fully 52% plan to increase spending on outside counsel. Another 37% are holding steady at 2022’s pace. This leaves only 11% cutting spending. BTI Consulting Group’s recent study based on more than 340 interviews with…
Michael Rynowecer
February 1, 2023
The Mad Clientist

The Most Searched for Law Firms of 2022

You have many people to thank. So many constituencies are searching for law firms — for so many reasons. Think Elon Musk, associates, potential lateral partners, and of course clients and potential clients. They all want to know, so — they search. And this is only one reason I love…
Joy Harnois
January 25, 2023