Client Service Archives - The BTI Consulting Group

BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance

Long considered the gold standard in measuring client service performance, by clients and law firms alike – the BTI Client Service A-Team 2022 is the only source for measuring client service solely from the client perspective. Now in its 21st year — this is the most important edition ever with…

BTIConsultingMarch 15, 2022

BTI Cybersecurity & Data Privacy 2020

Cybersecurity & Data Privacy is the fastest growing practice of any area of law. A wake-up call for law firms around the world as global concerns surge … this critical developing practice is demanding law firms be well-informed and well-positioned. The opportunities for law firms are enormous. Our in-depth conversations…

BTIConsultingApril 22, 2020

BTI Client Service A-Team 2020: Survey of Law Firm Client Service Performance

BTI’s All- New 19th annual Client Service A-Team report is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. You’ll learn: Where clients rank firms in the BTI Client Service Quadrant Map—a detailed view of the 17 Activities Driving Superior Client Service The NEW client…

Michael RynowecerNovember 30, 2019