BTI’s All- New 19th annual Client Service A-Team report is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. You’ll learn:
Where clients rank firms in the BTI Client Service Quadrant Map—a detailed view of the 17 Activities Driving Superior Client Service
The NEW client expectations and what’s driving them
The 7 client service needs on the horizon
The impact of delivering the all-new BTI Client Service Wild Cards
PLUS, our most comprehensive and sought after list of law firms delivering excellence in client service—the BTI Client Service 30 of 2020. See the law firms who earned this elite designation, read powerful and detailed quotes direct from clients, and much more.
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