BTI Client Service A-Team 2020: Survey of Law Firm Client Service Performance

BTI’s All- New 19th annual Client Service A-Team report is the only law firm ranking based solely on direct, unprompted feedback from corporate counsel. You’ll learn:

  • Where clients rank firms in the BTI Client Service Quadrant Map—a detailed view of the 17 Activities Driving Superior Client Service

  • The NEW client expectations and what’s driving them

  • The 7 client service needs on the horizon

  • The impact of delivering the all-new BTI Client Service Wild Cards

PLUS, our most comprehensive and sought after list of law firms delivering excellence in client service—the BTI Client Service 30 of 2020. See the law firms who earned this elite designation, read powerful and detailed quotes direct from clients, and much more.

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