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BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance

Long considered the gold standard in measuring client service performance, by clients and law firms alike – the BTI Client Service A-Team 2022 is the only source for measuring client service solely from the client perspective. Now in its 21st year — this is the most important edition ever with more than 350 new, in-depth interviews with top legal decision makers.

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