Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service

It’s all organic.

Clients — more than 300 of them — identify the law firms best at client service — along the 17 dimensions they say are the most crucial drivers. These legal decision makers single out a firm, rank them, and explain why — with no prompts or suggestions.

Corporate counsel point to 207 law firms out of the 650 competing for the business at mid- and large-size companies. Only 1 law firm in 3 manages to standout out for superior client service.

The absolute Best of the Best in client service performs 9 to 15 times better than the typical law firm. They are crushing it. These firms are BTI Client Service 30.

Client Service Leaders 23 Years in a Row

Only 2 law firms manage to navigate the wild changes in client expectations, economics, and world events over a span of more than 23 years. No amount of luck drives this long-running performance — it’s the institutional ability to read and anticipate clients’ ever-changing needs, keep, and use them to their advantage.

Please congratulate the following 2 firms for this rarified performance:

• Jones Day
• Morgan Lewis

Only 4 Law Firms Earn a Place on The BTI Client Service 30 for 10 Years in a Row

Only 4 law firms are able to use the changes in client service expectations to drive elite performance for 10 years in a row. This skill will become more valuable — and rewarding — as time goes on. Please congratulate the following 4 firms for being ranked among the client service elite for 10 years running:

• Jones Day
• McGuireWoods
• Morgan Lewis
• Skadden

Newcomers and Returnees to The BTI Client Service 30 for 2024

We welcome the first timers and returning firms who improved client service against a changing set of client demands and expectations:

• Baker McKenzie
• Dentons
• Foley & Lardner
• McDermott Will & Emery
• Perkins Coie
• Troutman Pepper
• Wilson Sonsini

Firms achieving new highs on the BTI Client Service 30:

• Sheppard Mullin
• Ropes & Gray
• Jones Walker
• Sheppard Mullin
• Perkins Coie
• Wilson Sonsini

The BTI Client Service 30

These firms are investing heavily in client service. They know the payback dwarfs the investment — whatever the economy and market say — they are all in. And, they are breaking ground with new approaches, strategies, and tactics in boosting client service.