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The Mad Clientist

Are Your Client Relationships Good…or Simply Good Enough?

By March 26, 2014April 16th, 2020No Comments

Unless your firm has robust client feedback in place, you are simply guessing at how good your client relationships are. Clients are the only true judge of the strength for every relationship we hold dear. 

We brought back the BTI Client Relationship Scorecard, last published in 2009, because law firms were asking for more insight into their market standing. Now you have the ability to learn how high-performing law firms are able to improve their market position—as measured by client relationships—during one of the most demanding markets of the last 20 years.

BTI’s in-depth research with more than 500 corporate counsel at Fortune 1000 and large companies delineates the 2 criteria corporate counsel use to define the absolute best client relationships:

  1. Strong primary law firm relationships and how close you are to primary status
  2. The vibrancy and enthusiasm of your firm’s client recommendations

23 law firms boast the largest number of the strongest relationships. These 23 firms—the BTI Power Elite—turn clients into powerful allies and use superior relationships as a competitive advantage.

The BTI Power Elite almost all have substantial and somewhat mature client initiatives in place—meaning these firms actively invested in client relationships and continue to build these relationships on a regular, systematic basis. These programs include client feedback, client teams, partner training, reorganization to emphasize client-facing activities and more. 

Please join us in congratulating the BTI Power Elite—the 23 law firms with the best client relationships.

BTI Power Elite

  1. Jones Day
  2. Morgan Lewis
  3. Skadden
  4. Kirkland & Ellis
  5. Littler Mendelson
  6. Sidley Austin
  7. Hogan Lovells
  8. McGuireWoods
  9. Click to see all 23 BTI Power Elite firms

Learn where you stand and how corporate counsel view their relationships with nearly 400 firms in over 15 industries in the new BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships.

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