The Mad Clientist - The BTI Consulting Group

The BTI Clientopia 24—Clients Name the Law Firms with the Best Client Relationships

At the end of the day this business is about relationships. The more relationships the better. The bigger the better. No matter what your size or scope—you can’t have too many relationships. The secret sauce behind the best relationships combines the best client service with the best business development skills.…

Michael RynowecerJune 29, 2016

The Mad Clientist

The Law Firms with the Best Client Relationships

Behind every great rainmaker, mover and shaker and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first.People who sell don’t develop nearly as much business as people who develop relationships. New business flows to those individuals and companies who can…

Michael RynowecerJune 22, 2016

The Mad Clientist

Clients See Ghosts of 2008 Return—This Time Will Be Different

The risk/reward ratio for law firms and top legal decision makers has just made its biggest change in 8 years. Your client’s concern about risk is soaring to levels not seen since the last economic crisis. In this context, it is not surprising to see top attorney rates hit new…

Michael RynowecerJune 15, 2016

The Mad Clientist

The Most Recommended Law Firms 2016

Last week we shared why 40.1% of legal decision makers recommend their primary law firm to a peer—it all comes back to client service. Client-to-client recommendations are the express lane for new client relationships and new business.Clients tell us there is virtually no limit to the number of actions, strategies…

Michael RynowecerJune 8, 2016

The Mad Clientist

Client Service Recovers from Record Drop Driving New Business Gains

Only 40.1% of clients recommend their primary law firm to a peer, after the second biggest drop on record last year, when 33.3% of clients recommended their primary law firms. The increase is impressive but still leaves more than half of all clients wanting—and these clients will seek out, find…

Michael RynowecerJune 1, 2016

The Mad Clientist

How To Be One of 6 New Law Firms Clients Audition for Big-Time Work

Top legal decision makers added 6 new law firms to their panels, bringing the total up to 42* from a record low 36 in 2014. While up a bit, 42 firms remains the second-smallest panel in the last 16 years.Client service reached an all-time low in 2014 and the impact on…

Michael RynowecerMay 25, 2016

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The BTI Clientopia 24—Clients Name the Law Firms with the Best Client Relationships

The Law Firms with the Best Client Relationships

Clients See Ghosts of 2008 Return—This Time Will Be Different

The Most Recommended Law Firms 2016

Client Service Recovers from Record Drop Driving New Business Gains

How To Be One of 6 New Law Firms Clients Audition for Big-Time Work