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The Mad Clientist

Client Service Demands Go Chaotic – Confounding All But These 55 Law Firms The Mad Clientist

Client Service Demands Go Chaotic – Confounding All But These 55 Law Firms

Legal complexity isn’t just a fact of life. Add volatility and unpredictable regulatory changes, and you get chaos. It creates jolting changes in client needs and expectations – with no notice. This is no trend. It’s life as a corporate counsel. It’s an evolutionary leap in business and law. It’s…
BTIConsulting
August 6, 2025
Clients Single Out the Law Firms Best at Client Service Performance The Mad Clientist

Clients Single Out the Law Firms Best at Client Service Performance

Executive Orders. On-again, off-again regulations. 180-degree turns in enforcement. CEO demands. It’s chaotic out there. Only 2 things bring order: problem-solving and exceptional delivery. Otherwise known as elite client service. Think of these firms as the relief valve giving corporate counsel precious breathing room and thinking time. Clients point to…
BTIConsulting
July 23, 2025
15 High-Octane Business Development Tactics Especially Powerful This Time of Year The Mad Clientist

15 High-Octane Business Development Tactics Especially Powerful This Time of Year

It's pivot time. Corporate counsel are downshifting to get into high gear for year end. This pivot is a rare mix of planning, action, and near-term goal setting. It is also the perfect storm for attorneys to develop business. Here are 15 high-octane business development tactics especially powerful this time…
BTIConsulting
September 4, 2024