Client Feedback Archives - Page 13 of 16 - The BTI Consulting Group

Women Associate Job Satisfaction Soars During Pandemic

Women associates’ job satisfaction spiked after the pandemic broke out. Men’s remained unchanged. Law firms did a good job of delivering on associates’ high expectations for how they would be treated and how well-informed they would be. Men have the same concerns but value these behaviors differently than women associates…

Michael RynowecerMay 27, 2020

The Mad Clientist

Clients Expect Full Return in 8 Months, Law Firms 6

Like spring in New England, the talk of reopening is about to go into full bloom... Reopening is the current mainstay of COVID-19 resource center content. The only remaining questions are how and when. Law firms are doing a good job flooding the market with insight about how to reopen…

Michael RynowecerMay 20, 2020

The Mad Clientist

7 Key Questions Clients Are Trying to Answer Right Now: What You Can Do About It

What’s next? How will this play out? How to get ready? Where are we exactly in this thing? Top legal decision makers are asking themselves these very same questions. This thinking dominates client’s mental energy. They may be working on other issues – but this is where their focus lies.…

Michael RynowecerMay 13, 2020

The Mad Clientist

Clients Single Out 37 Midsize Law Firms Punching Way Above Their Weight

Clients – of their own volition – point to 37 midsize firms as bringing the same level of confidence and reliability as the big firms. They look to these firms for a wide variety of risky, delicate, and thorny matters – including highly customized advice about reopening and related issues.…

Michael RynowecerMay 6, 2020

The Mad Clientist

43 Law Firms Clients Say are Winning in the COVID-19 World

New law firm rosters are part of the new reality. The pandemic is redefining corporate counsel objectives and in some cases their core role. Top legal decision makers tell us how a few law firms have really stepped it up, jumped in, and are truly committed. Clients point to 43…

Michael RynowecerApril 29, 2020

The Mad Clientist

40% of Law Firms Now Use Industry Groups—Here Are 8 Ways to Turbocharge Yours

Industry groups are a bet. Low-risk/high-reward—but a bet, nonetheless. Firms are betting they will attract marquee clients and fuel existing relationships. Those who don’t use industry groups are betting their marketing won’t be diluted by the rapidly growing list of firms who do. At 36.9%, more law firms than ever…

Michael RynowecerFebruary 19, 2020

The Mad Clientist

Clients to Law Firms: Lean and Mean Legal Teams are Dead

About 22 minutes into an in-depth client feedback interview I conducted, this client shared the real Achilles’ heel holding back the relationship. Our client, a mid-sized law firm, was steadily billing this client about $440,000 per month. Based on the feedback above, our client started offering bigger teams…

Michael RynowecerMay 29, 2019

The Mad Clientist

12 Tactics Branding Your Law Firm and Boosting Hirability

A better brand means better hirability—a strong brand makes you much more attractive to clients. BTI’s brand new research with corporate counsel shows 28% of law firms are strengthening their brand in the eyes of clients. Of these, more than half improved their brand to be ranked at all-time highs—making…

Michael RynowecerMay 8, 2019

The Mad Clientist

3 High-Performing Practice Leaders Share 5 Tips and Secrets

Practice Leaders agree and disagree on a lot of things. But when 3 high-performing practice leaders agree, it’s a learning moment. I enjoyed having an insightful panel discussion with Rich Moche of Mintz, Tom Schulte of Clifford Chance, and Philip Sellinger of Greenberg Traurig at the Practice Management 2.0 Conference…

Michael RynowecerOctober 10, 2018

The Mad Clientist

More Clients than Ever Cutting Law Firm Rosters; Sets New Record

Clients are at it again. No sooner had clients cut their law firm rosters to record lows than they turn around and start cutting again. But on a much wider scale. 22% to 30% of clients are cutting, or about to cut, their law firm rosters. This sets a new…

Michael RynowecerSeptember 19, 2018