Attorney Satisfaction Archives - The BTI Consulting Group

Top Mad Clientist Posts of 2023

Client ranking of law firms, BD hacks, and client service topped the most popular Mad Clientist posts of 2023. Use these to drive growth, retain clients, and improve the culture. Each post still offers new insights and strategies. Here are the top posts of 2023 in 2 groupings: Ranking and…

Michael RynowecerJanuary 10, 2024

The Mad Clientist

10.1% of Attorneys Report Toxic Culture; How Many Are Great?

From toxic wastelands to well-oiled machines, the legal workplace is a diverse ecosystem. Trust can be a rare commodity and cooperation a distant dream. But fear not, only 10.1% of law firms have descended into this abyss. On the bright side, 12.1% of firms operate as well-oiled machines, where the…

Michael RynowecerOctober 25, 2023