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The Mad Clientist

The 50 BTI Client Service All-Stars Most Viewed by Clients — and Everyone Else The Mad Clientist

The 50 BTI Client Service All-Stars Most Viewed by Clients — and Everyone Else

Clients are always looking for the best client service. They look within their existing law firm relationships, prior relationships, and suitors. They listen intently to peers — and they come to the BTI Client Service All-Stars. While every BTI Client Service All-Star gets their fair share of searches and page…
BTIConsulting
September 14, 2022
70% Of Your Clients Prefer to Work With Law Firms Virtually: Learn Those Who Do and Don’t The Mad Clientist

70% Of Your Clients Prefer to Work With Law Firms Virtually: Learn Those Who Do and Don’t

Meetings have quickly become homonyms: one word with different meanings. Meetings can be virtual or in-person. Your mission is to make sure you know the right one. Sounds easy, but: 11 clients told us about their outside counsel showing up in person for a meeting — while they were patiently…
Michael Rynowecer
September 7, 2022
You Can Learn the 7 Major Differences Between How Women and Men Associates Think About BD – Plus 5 More The Mad Clientist

You Can Learn the 7 Major Differences Between How Women and Men Associates Think About BD – Plus 5 More

There is little common ground when it comes to business development and associates. Women and men see themselves in vastly different places — especially in: Skills Client access Approach to business development Impact on their careers Importance Training needs Time management BTI uncovered 5 more key differences in the training…
Michael Rynowecer
August 17, 2022