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Michael Rynowecer

Building Activity-Based Client Service Metrics The Mad Clientist

Building Activity-Based Client Service Metrics

Aligning partner objectives with client service metrics changes the effectiveness of client service standards for the better. The Mad Clientist shares 3 of the activity-based metrics top-performing firms use to help you get started.You can view the video below, or on YouTube directly here: https://youtu.be/OR2fW4roNMw We’ll be releasing videos here on…
Michael Rynowecer
October 9, 2017
BTI Practice Outlook 2018: Changes, Trends and Opportunities for Law Firms The Mad Clientist

BTI Practice Outlook 2018: Changes, Trends and Opportunities for Law Firms

Make the best decisions for your firm with data and insight straight from your clients—and your potential clients—on how they plan to divvy up their outside counsel budgets in 2018. BTI Practice Outlook draws on 350 in-depth interviews with corporate counsel at the world’s largest companies to map out the most reliable,…
Michael Rynowecer
October 9, 2017
What Clients Really Expect from Attorneys—Part 1: Understanding What Clients Want The Mad Clientist

What Clients Really Expect from Attorneys—Part 1: Understanding What Clients Want

Not meeting client objectives can leave clients feeling dissatisfied as much, if not more than, the results of the legal outcome. Understanding what your clients want from the very beginning of a matter can affect the success or failure of your client relationship.Jennifer Dezso, BTI Principal, shares one of the…
Michael Rynowecer
October 2, 2017