Executive Orders. On-again, off-again regulations. 180-degree turns in enforcement. CEO demands. It’s chaotic out there.
Only 2 things bring order: problem-solving and exceptional delivery. Otherwise known as elite client service.
Think of these firms as the relief valve giving corporate counsel precious breathing room and thinking time.
Clients point to the 260 law firms figuring this out. Just over 1 in 3 – proving these firms are differentiated – and a rare breed in the client’s mind.
Join me in taking a closer look at the standout performers in the just-released BTI Client Service A-Team 2025 – the BTI Client Service 30.
DLA Piper Grabs the Number One Spot for the First Time
After moving up the ranks for 5 years, DLA is now number 1. It drives its elite performance through:
- Embracing dedicated client relationship managers to support partners and clients
- Offering clients innovative ideas – and including them in the process early
- Driving client centric dialogue among the attorneys
- Leading with robust industry groups backed by meaningful thought leadership
- Embracing client feedback at scale – and using the feedback to drive improvement
9 Firms Climbing Through Ever-Changing Client Demands to Debut on and Return to the BTI Client Service 30
We welcome the first-timers and returning firms who improved client service against a changing set of client demands and expectations.
Like DLA Piper – these firms have been able to move up in the ranks to crack The BTI Client Service 30. These firms are:
- Aggressive users of client feedback
- Providing tools and resources to boost performance
- Invest in industry groups
- Seek attorney input on how to improve
- Talk about client service as a part of the firm dialogue
A hearty congratulations to the newest members of BTI Client Service 30:
– ArentFox Schiff
– Baker Donelson
– Cooley
– Fox Rothschild
– Greenberg Traurig
– Latham & Watkins
– Maynard Nexsen
– Morrison & Foerster
– Sidley
Elite Consistency: 10 Years in the BTI Client Service 30
Only 4 law firms use the changes in client service expectations to drive elite performance for 10 years in a row. This skill will become more valuable – and rewarding – as time goes on.
Please congratulate the following 4 firms for being ranked among the client service elite for 10 years running:
– Jones Day
– McGuireWoods
– Morgan Lewis
– Skadden
The BTI Client Service 30
Performing 9 to 15 times better than all other firms – these 30 firms stand out for:
- Investing in client relationships
- Providing practical real-time counsel
- Agility in pivoting at the speed of clients
- Delivering seamless service
This isn’t just about good work – it’s about building trust in the most unpredictable environment in decades. Congratulations to these top performers:
The BTI Client Service 30
1. DLA Piper
2. Littler
3. Kirkland & Ellis
4. Ogletree Deakins
5. Cooley
6. Baker McKenzie
7. McGuireWoods
8. Morgan Lewis
9. Reed Smith
10. Troutman Pepper Locke
11. Faegre Drinker
12. Morrison & Foerster
13. Jones Day
14. Sidley
15. Hogan Lovells
16. Skadden
17. Duane Morris
18. Dentons
19. King & Spalding
20. Latham & Watkins
21. Ropes & Gray
22. Gibson Dunn
23. Greenberg Traurig
24. Arnold & Porter
25. ArentFox Schiff
26. Fox Rothschild
27. Baker Donelson
28. Davis Polk
29. Maynard Nexsen
30. McDermott Will & Emery
Want to know how to rise to the top – and stay there? We’re ready to help. Because in a world of constant change, client service is the one advantage you can count on.
Uncover exactly where your firm stands. Order your copy of the BTI Client Service A-Team 2025 to get:
- A custom comparison of your firm with up to 8 competitors of your choice
- Exactly where your firm excels and improves, where competitors improved more
- Detailed implementation plans for improving your performance
BTI has been helping our clients design and implement the most effective client service and business development programs in the world for 34 years. We welcome the opportunity to discuss how to improve your performance.
Please join me in congratulating all the firms in the BTI Client Service A-Team 2025: The Survey of Client Service Performance for Law Firms – true leaders in delivering the service clients want most, exactly when they need it most.
See The BTI Client Service 30 2025 along with the full list of the BTI Client Service A-Team law firms here.
Best in the market ahead.
MBR
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