Clients build their perception of your quality around their whole experience with you — not just the final product or result you deliver — and especially your client focus. Clients presume you will perform annual research and quality control.
Quality is based on client experience. Also, learn what it is exactly and what it means, according to clients.
Corporate counsel rank the following firms as delivering the best Quality Products in the just-released BTI Client Service A-Team 2022. Please join us congratulating these firms on this well-earned honor:
Best of the Best in Quality Products:
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- Cravath, Swaine & Moore
- Gibson Dunn
- Jones Day
- Kirkland & Ellis
- Latham & Watkins
- McGuireWoods
- Sidley
Leaders in Quality Products:
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- Arnold & Porter
- Davis Polk
- Dentons
- DLA Piper
- Duane Morris
- Fish & Richardson
- Hogan Lovells
- Littler
- Mintz
- Morgan Lewis
- Ogletree Deakins
- Quinn Emanuel Urquhart & Sullivan
- Reed Smith
- Ropes & Gray
- Wheeler Trigg O’Donnell
- WilmerHale
- Winston & Strawn
Learn exactly where your firm stands in this and each of the 17 activities driving superior clients service. Order your copy of the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance for activities and best practices to help your firm demonstrate Quality Products.
Please join me in congratulating the law firms Best at Quality Products.
MBR
The Mad Clientist
(This research is based on more than 350 in-depth newly completed interviews with top legal decision makers.)
