For 30 years, we’ve helped our clients strategically drive revenue, boost performance, attract and retain clients, develop more business in new and existing markets, and create enduring relationships with our data-driven customized programs and solutions tailored to meet each client’s specific and unique needs.
Helping you build robust and enduring client relationships the right way
With customized world-class and data-driven client feedback solutions
Client Feedback
We help reveal powerful and defining client insights you simply can’t get anywhere else through world-class feedback.
Business Development
We help you and your firm catapult your business development skills, culture, and mindset—fast.
Client Service
We help you redefine how and what clients think about you and your law firm today and for the future.
Latest Insights
We examine the market from your client’s perspective to help you benchmark how clients acquire law firms.
Latest Insights from The Mad Clientist
Uncertainty permeates almost every conversation – and it takes more than two hands to count the opportunities it creates for law firms. Shifting tides are an understatement – because these tides carry opportunity for those who dare to paddle into them. Our new survey of legal spending shows just how…
We’re witnessing a rare phenomenon. Clients face an unprecedented collision of: Business urgency Legal strategies directly impacting and enabling client growth strategies Regulatory upheaval Investor pressure Complex litigation Uncharted M&A (And yes – peak workloads, too.) High-risk, high-impact matters are multiplying. “Bet-the-company” work now comes in more forms, from more…
Some stressors strike like lightning – sharp, quick, and gone. Bringing one impact. But the dangerous stressors are the ones hitting all sides simultaneously – with multiple impacts. Our new research with more than 350 corporate counsel reveals a new, insidious source of stress – one that now eclipses chaotic…
Class actions continue to grow in size and complexity. Clients want firms treating class actions as an enterprise risk instead of an isolated litigation. Please join me in congratulating the law firms clients point to as the Class Action Powerhouses and Leaders: The BTI Class Action Powerhouses 2026 Arnold &…
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