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The Mad Clientist

Fewer Law Firms Making Changes to Boost Client Service

By March 22, 2016April 16th, 2020No Comments

Fewer law firms are making changes to improve client service, down 18% from 2015. This decrease follows a large increase of 50% in 2015.

Clients see fewer law firms changing their business approach and processes to improve client service. Corporate counsel’s larger law firm rosters are forcing law firms to reconsider their client-facing activities. Competition is higher than ever and clients are demanding the absolute best service and experiences from their law firms.

To their credit, some law firms are responding (the other option is letting the work go to someone else willing to respond).

The law firms climbing the Client Service Strategist ranks in the just-released BTI Brand Elite 2016 are:

Best of the Best:

Carlton Fields Jorden Burt
Foley & Lardner
Jones Day
K&L Gates
Seyfarth Shaw
Thompson Hine


Alston & Bird
Davis Polk & Wardwell
Dorsey & Whitney
Gibson, Dunn & Crutcher
King & Spalding
Kirkland & Ellis
Littler Mendelson
Ogletree, Deakins, Nash, Smoak & Stewart
Scopelitis, Garvin, Light, Hanson & Feary
Stinson Leonard Street

Learn how your firm can garner higher profits, rates, and client retention in the new BTI Brand Elite 2016: Client Perceptions of the Best-Branded Law Firms, available now.

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