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The Mad Clientist

A Few More Law Firms Make Changes to Boost Client Service

By May 6, 2015April 16th, 2020No Comments

More law firms are making changes to improve client service—37 more out of the 650 serving larger clients.

This small but strategic sliver of law firms are changing their business approach and processes to improve client service. Corporate counsel’s smaller law firm rosters are forcing law firms to reconsider their client-facing activities. With client short lists getting longer, clients are demanding the absolute best service and experiences from their law firms. To their credit, some law firms are responding (the other option is letting the work go to someone else willing to respond).  

The law firms climbing the Client Service Strategist ranks in the just-released BTI Brand Elite 2015 are:

Best of the Best

Foley & Lardner
K&L Gates


Carlton Fields Jorden Burt
Littler Mendelson

Learn how your can deliver the absolute best client service to can garner higher profits, rates, and client retention in the new BTI Brand Elite 2015: Client Perceptions of the Best-Branded Law Firms, available now.

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