Deliberate client service beats all other approaches to client service. Combining the best-known practices with the right tools, training, and activities drives excellent client service. Here are the 11 strategies and tactics top-performing law firms are embracing: Dedicated Business Development and/or Client Service Executives. These client-facing professionals work with relationship…

Improving was far from easy. Against a swirling tide with unpredictable surges these 60 law firms not only successfully navigate the waters — they gained substantial ground. They are outpacing others in the race to swim upstream. Clients are deluged with workforce issues, regulatory changes, new compliance demands, and more…

Law firm client service is all over the map. There are as many law firms investing in client service as not. More small and midsize law firms are doubling down on client service — while others see client service investments as a place to cut. This helps explain why smaller…