85% of Clients Aren’t Exactly Sure Who is in Charge of Their Law Firm Relationship
Remember the childhood game where one person leaves the room, a secret leader is chosen, and everyone imitates their moves while the “detective” tries to guess who’s running the show? Fun when you’re eight. Alarming when you’re a corporate counsel staring at a half-dozen partners billing on the same matter.…
BTIConsultingFebruary 25, 2026