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Clients

89 Law Firms with the Most Improved Client Service The Mad Clientist

89 Law Firms with the Most Improved Client Service

Inflation will do more to destroy a client relationship than it does to personal purchasing power. Inflation erodes purchasing power gradually. Poor client service destroys relationships immediately. In today's legal market, clients have little patience for firms failing to evolve alongside their business. Improvement matters because clients reward momentum. Firms…
BTIConsulting
July 8, 2026
5 Reasons Why Uncertainty Just Became Law Firms’ Biggest Growth Market The Mad Clientist

5 Reasons Why Uncertainty Just Became Law Firms’ Biggest Growth Market

Uncertainty permeates almost every conversation – and it takes more than two hands to count the opportunities it creates for law firms. Shifting tides are an understatement – because these tides carry opportunity for those who dare to paddle into them. Our new survey of legal spending shows just how…
BTIConsulting
November 5, 2025
Just Released – BTI Practice Outlook 2026: The Opportunity-Rich Market The Mad Clientist

Just Released – BTI Practice Outlook 2026: The Opportunity-Rich Market

We’re witnessing a rare phenomenon. Clients face an unprecedented collision of: Business urgency Legal strategies directly impacting and enabling client growth strategies Regulatory upheaval Investor pressure Complex litigation Uncharted M&A (And yes – peak workloads, too.) High-risk, high-impact matters are multiplying. “Bet-the-company” work now comes in more forms, from more…
BTIConsulting
October 29, 2025