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18 Key Takeaways from BTI’s Annual Market Outlook & Client Service Review The Mad Clientist

18 Key Takeaways from BTI’s Annual Market Outlook & Client Service Review

So many trends on so many fronts. But they all have the same impact—opportunity. Clients are spending more with outside counsel—mostly at higher rates. And, increased complexity drives clients to develop new expectations for client service. We discussed this evolving trend and at least 17 others with more than 1,200…
Michael Rynowecer
January 15, 2020
The 21 Biggest Takeaways from BTI’s Annual Market Outlook and Client Service Review The Mad Clientist

The 21 Biggest Takeaways from BTI’s Annual Market Outlook and Client Service Review

So many lessons, so many questions; but so little time. Here is a recap of our 10th annual BTI Market Outlook and Client Service Review. We would like to thank the 1,682 individuals who joined us and appreciate all the feedback—especially considering how much client feedback we develop for our…
Michael Rynowecer
January 30, 2019
8 Factors Driving Superior Client Service: How Law Firms Climb the BTI Client Service A-Team The Mad Clientist

8 Factors Driving Superior Client Service: How Law Firms Climb the BTI Client Service A-Team

Corporate counsel recognized fewer law firms in 2015 for superior client service than 2014. Despite the more demanding environment a few savvy and disciplined law firms buck the trend. These firms climbed the ranks or managed to stay on The BTI Client Service 30 while 11 firms dropped off this…
Michael Rynowecer
January 13, 2016