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Client Surveys

The Mad Clientist

Shoddy Law Firm Work Doubles

Shoddy work is driving clients crazy. And, it is driving twice as many clients crazy—in fact, 22% in 2017, up from 11% the previous year. Most of this sub-par work is unintentional. Certain law firms don’t even know they are missing the mark. What’s worse—clients simply let these firms fade away…
Michael Rynowecer
February 14, 2018