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Client Service Review

18 Key Takeaways from BTI’s Annual Market Outlook & Client Service Review The Mad Clientist

18 Key Takeaways from BTI’s Annual Market Outlook & Client Service Review

So many trends on so many fronts. But they all have the same impact—opportunity. Clients are spending more with outside counsel—mostly at higher rates. And, increased complexity drives clients to develop new expectations for client service. We discussed this evolving trend and at least 17 others with more than 1,200…
Michael Rynowecer
January 15, 2020