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BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Provides Practical Solutions

Top legal decision-makers are looking for counsel who quickly draws on — and shares — their experience. And they want this experience to drive the recommended actions.

The definition of practical includes streamlined and easy to implement. Clients are disinclined to talk about theories and a multitude of options.

Superior client service includes unequivocal recommendations — and this need surfaced during the pandemic as clients face large streams of labor, worker safety, and litigation issues.



Law Firms Best at
Providing Practical Solutions

DLA Piper
Gibson Dunn
Kirkland & Ellis
Norton Rose Fulbright
Ogletree Deakins
Shook, Hardy & Bacon


Law Firms Leaders in
Providing Practical Solutions

Arnold & Porter
Fish & Richardson
Foley & Lardner
Hinshaw & Culbertson
Hogan Lovells
Husch Blackwell
Jackson Lewis
Jones Day
Morgan Lewis
Morrison Mahoney
Troutman Pepper
Wheeler Trigg O’Donnell


Law Firms Distinguished in
Providing Practical Solutions

Akin Gump Strauss Hauer & Feld
Baker Donelson
Barnes & Thornburg
Constangy, Brooks, Smith & Prophete
Faegre Drinker
Fisher Phillips
Flaster / Greenberg
Foley Hoag
Gordon & Rees
Greenberg Traurig
Henson Efron
Jones Walker
King & Spalding
McDonald Hopkins
Paul Hastings
Reed Smith
Riley Safer Holmes & Cancila
Thompson Hine
Womble Bond Dickinson

More Client Service Activities

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Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

Satisfaction Guaranteed!

If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

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