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BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Meets Core Scope

Most law firms understand scope. Yet, most client work will involve one or more changes in scope.

Few mistakes sour a relationship quicker than not completing what you said you would, even if the scope changed. Clients believe it is your responsibility to inform them of the impacts on timeline and budget on a real-time basis. If you don’t, you are out of scope.

You can use scope to add value (communicate changes and their implications to clients in real time) or destroy value (overrun budget or timelines with little input from the client).



Law Firms Best at
Meets Core Scope

Arnold & Porter
Morgan Lewis
Ogletree Deakins
Reed Smith
Ropes & Gray


Law Firms Leaders in
Meets Core Scope

Constangy, Brooks, Smith & Prophete
Day Pitney
DLA Piper
Duane Morris
Faegre Drinker
Fisher Phillips
Gibson Dunn
Hall, Render, Killian, Heath & Lyman
Hogan Lovells
Jackson Lewis
Jones Walker
King & Spalding
Kirkland & Ellis


Law Firms Distinguished in
Meets Core Scope

ArentFox Schiff
Baker Donelson
Baker McKenzie
Barnes & Thornburg
Carlton Fields
Crowell & Moring
Davis Polk
Eversheds Sutherland
Flaster / Greenberg
Foley Hoag
Greenberg Traurig
Hinshaw & Culbertson
Husch Blackwell
Jenner & Block
Jones Day
Mayer Brown
Miller & Chevalier
Norton Rose Fulbright
Osborne Clarke
Perkins Coie
Seyfarth Shaw
Sheppard Mullin
Shook, Hardy & Bacon

More Client Service Activities

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Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

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If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

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