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BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Anticipates Client’s Needs

Clients place tremendous value on law firms able to avoid complications, circumvent
roadblocks, and know what the client will need — before the client even knows what
they want.

Successful anticipation of needs transforms you from a counselor into a visionary.

LAW FIRMS NAMED BY CLIENTS FOR ANTICIPATES CLIENT'S NEEDS

6

Law Firms Best at
Anticipating Client’s Needs

DLA Piper
Jones Day
Jones Walker
McGuireWoods
Ogletree Deakins
Sheppard Mullin

12

Law Firms Leaders in
Anticipating Client’s Needs

Arnold & Porter
Faegre Drinker
Gibson Dunn
Hogan Lovells
Jackson Lewis
Jenner & Block
King & Spalding
Littler
Mintz
O’Melveny
Orrick
Shook, Hardy & Bacon

18

Law Firms Distinguished in
Anticipating Client’s Needs

Akin Gump Strauss Hauer & Feld
ArentFox Schiff
BakerHostetler
Carlton Fields
Clifford Chance
Davis Polk
Flaster / Greenberg
Foland, Wickens, Roper, Hofer & Crawford
Hinshaw & Culbertson
K&L Gates
Kirkland & Ellis
Mayer Brown
Nelson Mullins
Paul Hastings
Polsinelli
Reed Smith
Skadden
Weil

More Client Service Activities

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BTI is pleased to offer our clients several billing options, including payment plans. Whichever option you choose, you will immediately receive your report.

Unlimited Telephone Support

Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

Satisfaction Guaranteed!

If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

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Choose the option best-suited for your firm. Regardless of billing choice, you will receive your report immediately.
Join the more than 150 law firms relying on the BTI Client Service A-Team 2023 as their definitive guide to client service expectations.

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B

Payment Plan

BTI will invoice your firm in equal installments over a 4-month period.

You will be billed once monthly, for 4 consecutive months. You will receive your initial invoice within 1 week of purchase.

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