BTI Client Service A-Team Deals with Unexpected Changes

BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Deals with Unexpected Changes

Legal decision makers believe your experience enables you to be fully prepared for any unexpected changes arising in a matter.

Clients look to you to guide them through the issues they didn’t expect.

An inability to adapt to new circumstances makes the client question your skills and quality. And the pandemic served to heighten this client expectation.

LAW FIRMS NAMED BY CLIENTS FOR DEALS WITH UNEXPECTED CHANGES

7

Law Firms Best at
Deals with Unexpected Changes

Davis Polk
DLA Piper
Jones Day
Littler
Mintz
Ogletree Deakins
Ropes & Gray

16

Law Firms Leaders in
Deals with Unexpected Changes

Carlton Fields
Faegre Drinker
Fish & Richardson
Fisher Phillips
Hogan Lovells
Husch Blackwell
Jackson Lewis
King & Spalding
Kirkland & Ellis
McGuireWoods
Morgan Lewis
Norton Rose Fulbright
O’Melveny
Sheppard Mullin
Shook, Hardy & Bacon
Troutman Pepper

32

Law Firms Distinguished in
Deals with Unexpected Changes

Arnold & Porter
Baker Botts
Baker Donelson
Barnes & Thornburg
Constangy, Brooks, Smith & Prophete
Cooley
Covington
Crowell & Moring
Dentons
Flaster / Greenberg
Foland, Wickens, Roper, Hofer & Crawford
Foley & Lardner
Foley Hoag
Gibson Dunn
Gordon & Rees
Greenberg Traurig
Jenner & Block
Jones Walker
K&L Gates
Mayer Brown
Miller & Chevalier
Nelson Mullins
Osborne Clarke
Paul Hastings
Proskauer
Riley Safer Holmes & Cancila
Seyfarth Shaw
Sidley
Thompson Hine
Weil
Wheeler Trigg O’Donnell
WilmerHale

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