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BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Quality Products

Clients build their perception of your quality around their whole experience with you —
not just the final product or result you deliver — and especially your client focus.

Clients presume you will perform annual research and quality control.

Quality is based on client experience.

LAW FIRMS NAMED BY CLIENTS FOR QUALITY PRODUCTS

6

Law Firms Best at
Quality Products

DLA Piper
Gibson Dunn
Jones Day
Kirkland & Ellis
McGuireWoods
Reed Smith

16

Law Firms Leaders in
Quality Products

Arnold & Porter
Covington
Cravath, Swaine & Moore
Davis Polk
Faegre Drinker
Fish & Richardson
Jones Walker
King & Spalding
Latham & Watkins
Littler
Morgan Lewis
Ogletree Deakins
O’Melveny
Ropes & Gray
Sidley
Skadden

21

Law Firms Distinguished in
Quality Products

Baker Botts
Baker Donelson
Barnes & Thornburg
Carlton Fields
Crowell & Moring
Dentons
Dinsmore
Duane Morris
Fisher Phillips
Greenberg Traurig
Hinshaw & Culbertson
Hogan Lovells
Jenner & Block
Mayer Brown
Mintz
Quinn Emanuel Urquhart & Sullivan
Sheppard Mullin
Steptoe
Sullivan & Cromwell
Weil
Wheeler Trigg O’Donnell

More Client Service Activities

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Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

Satisfaction Guaranteed!

If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

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B

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