For 30 years, we’ve helped our clients strategically drive revenue, boost performance, attract and retain clients, develop more business in new and existing markets, and create enduring relationships with our data-driven customized programs and solutions tailored to meet each client’s specific and unique needs.
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With customized world-class and data-driven client feedback solutions
Client Feedback
We help reveal powerful and defining client insights you simply can’t get anywhere else through world-class feedback.
Business Development
We help you and your firm catapult your business development skills, culture, and mindset—fast.
Client Service
We help you redefine how and what clients think about you and your law firm today and for the future.
Latest Insights
We examine the market from your client’s perspective to help you benchmark how clients acquire law firms.
Latest Insights from The Mad Clientist
The 46 Firms Most Feared in Litigation
Uncertainty and fear are often linked. With uncertainty as the dominant theme — The BTI Fearsome Foursome stand out more than they ever have. Undaunted by the unknown — their innate move is to rely on their resolve. Top legal decision makers single out 46 firms they don’t want to…
You have 7 Seconds to Get Clients to Click on Your Content Leadership
You have between 3 and 7 seconds to convince your audience to click. This click earns you another 3 to 7 seconds to get them to read. And then — you have to keep them reading while everything else in the world competes for their time. How you write your…
Big New Spark in Using AFAs — 5 Reasons Why
After crashing in the last 6 months of 2021 — AFAs are coiling up for a comeback. December 2021 showed 48% of clients using AFAs, down from 70% just 6 months earlier. Fast forward to today — BTI’s brand-new research with top legal decision makers reveals 55% of clients are…
The 50 BTI Client Service All-Stars Most Viewed by Clients — and Everyone Else
Clients are always looking for the best client service. They look within their existing law firm relationships, prior relationships, and suitors. They listen intently to peers — and they come to the BTI Client Service All-Stars. While every BTI Client Service All-Star gets their fair share of searches and page…
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