For 30 years, we’ve helped our clients strategically drive revenue, boost performance, attract and retain clients, develop more business in new and existing markets, and create enduring relationships with our data-driven customized programs and solutions tailored to meet each client’s specific and unique needs.
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With customized world-class and data-driven client feedback solutions
Client Feedback
We help reveal powerful and defining client insights you simply can’t get anywhere else through world-class feedback.
Business Development
We help you and your firm catapult your business development skills, culture, and mindset—fast.
Client Service
We help you redefine how and what clients think about you and your law firm today and for the future.
Latest Insights
We examine the market from your client’s perspective to help you benchmark how clients acquire law firms.
Latest Insights from The Mad Clientist
Clients are certain about their plans despite uncertainty surrounding the legal industry and the world. Fully 52% plan to increase spending on outside counsel. Another 37% are holding steady at 2022’s pace. This leaves only 11% cutting spending. BTI Consulting Group’s recent study based on more than 340 interviews with…
You have many people to thank. So many constituencies are searching for law firms — for so many reasons. Think Elon Musk, associates, potential lateral partners, and of course clients and potential clients. They all want to know, so — they search. And this is only one reason I love…
BTI’s 14th annual Client Service Review and Market Outlook, held last week, was a raving success. We had a record crowd from 11 countries — and the largest contingent of the Big 4 we have seen yet. We discussed the state-of-the-market and client service — here are the 6 takeaways…
Uncertainty is in the mind of the beholder. So is pessimism. Optimism lives in the same place. And fully 21% of attorneys indicate they will crush 2023 — meaning a raving success. Uncertainty and recession be damned. But they are not exactly alone. BTI conducted a flash survey of more…
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