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Latest Insights

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Latest Insights from The Mad Clientist

5 Ways to Increase Your Rates — No Matter What They are Now

| The Mad Clientist | No Comments
Imagine paying exorbitant hourly rates for legal advice and receiving exactly what you expect — no surprises, no breakthroughs, no game-changing insights. Now imagine this again in a world where 70% of clients want new and breakout ideas to help them. These rates becomes even more mundane. The BTI Consulting…

Clients Single Out 296 Attorneys from 148 Firms for The Best Client Service

| The Mad Clientist | No Comments
Only clients can pinpoint the attorneys who are best-of-the-best at client service. We asked them to pinpoint these individuals by name — these are The BTI Client Service All-Stars. This research, the report, and the online directory serve as the gold standard to uncover the best. Used by law firms…

Law Firm Culture: What Top Leaders are Doing to Drive Change

| The Mad Clientist | No Comments
Culture can and does drive success in a law firm. Most firms rely on unwritten rules and past behaviors to define their culture. This approach embraces inertia and creates barriers to learning the culture, never mind thriving in it. Building improved culture is rarely a topic of discussion. As one…

5 Hacks to Double Your Networking with Half the Effort

| The Mad Clientist | No Comments
Networking is a whole new ball game. In-person networking is still important but no longer the only — or best — option. Savvy networkers are using new strategies to make more high-quality contacts. These relationships are more enduring and bring more value to you and your network. The new approaches…
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