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Latest Insights from The Mad Clientist

7 Unwritten Rules for the Best Outside Counsel Relationships

| The Mad Clientist | No Comments
Written rules define the protocols of engagement. Unwritten rules define the relationship. These rules reveal themselves through actions and behaviors. It’s virtually impossible to build client relationships without understanding and embracing the unwritten rules. But the rules constantly evolve as clients gain more experience managing outside counsel — and adapt…

The Perfect Storm to Ask for More Budget

| The Mad Clientist | No Comments
The economic landscape is littered with layoffs, disruptions like dockworker strikes, aircraft manufacturers strikes, geo-political risks, and catastrophic storms. Add in a whole new set of trade policies and sanctions and you have a lot of questions. And — law firm leaders have gone optimistic. In light of all this,…

The 32 Firms with the Highest Rates

| The Mad Clientist | No Comments
Even F-15 fighter pilots are envious of law firm rates. These rate increases are one of the few things on the planet able to accelerate faster than the fastest known fighter jet — the F-15. These new orbital rates are stunning even for managing partners. But up they go. Just…

8 Unintended Messages Sabotaging Your Client Relationships

| The Mad Clientist | No Comments
Words say so much — but not always what we intend. These unintended messages leave a bigger imprint than any intended message. And few of those sending the messages ever know it. We uncovered 8 phrases clients are hearing — and it's driving them crazy — or worse. These come…
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