For 30 years, we’ve helped our clients strategically drive revenue, boost performance, attract and retain clients, develop more business in new and existing markets, and create enduring relationships with our data-driven customized programs and solutions tailored to meet each client’s specific and unique needs.
Helping you build robust and enduring client relationships the right way
With customized world-class and data-driven client feedback solutions
Client Feedback
We help reveal powerful and defining client insights you simply can’t get anywhere else through world-class feedback.
Business Development
We help you and your firm catapult your business development skills, culture, and mindset—fast.
Client Service
We help you redefine how and what clients think about you and your law firm today and for the future.
Latest Insights
We examine the market from your client’s perspective to help you benchmark how clients acquire law firms.
Latest Insights from The Mad Clientist
Of the 650 law firms serving large organizations, only 89 are home a BTI M&A Client Service All-Star: a truly elite group of standout firms. And, of these 89 firms — only 42 are home to more than one BTI M&A Client Service All-Star in 2021. Here’s how the law…
Clients point to 207 attorneys who climbed the wall of worry to deliver exceptional client service. Better than all others. These M&A BTI Client Service All-Stars immediately were able to grasp client’s new needs (often before they did), expectations and risks. And, they set the standard for delivering the absolute…
It takes 2 years to settle into a new job. It takes 2 years to learn to be a partner. But it only takes 17 months or so to learn to love remote work models. Associates think the remote/hybrid model is here to stay — except for the 4% of…
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