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Litigation Outlook 2024 LinkedIn 2023 All-Stars Directory CLICK HERE TO SEARCH FOR YOUR BTI CLIENT SERVICE ALL-STAR BY NAME, FIRM OR LOCATION Subscribe & Follow

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Latest Insights from The Mad Clientist

Law Firm Client Service Plunges — 7 Reasons Why

| The Mad Clientist | No Comments
Every year, we ask more than 300 corporate counsel about the law firms they recommend to a peer — no name, prompts, or suggestions provided. It’s all organic. The results: Only 35% recommend their primary law firms to a peer — down from 69.1% a mere 4 years ago. This…

64 Law Firms with the Most Improved Client Service

| The Mad Clientist | No Comments
These firms are making a bet. They are betting investments in client service in a perceived fragile market will deliver immediate and lasting value — both strategic and financial. Only 64 law firms managed to improve client service performance in 2024 — according to corporate counsel. This equates to just…

Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service

| The Mad Clientist | No Comments
It's all organic. Clients — more than 300 of them — identify the law firms best at client service — along the 17 dimensions they say are the most crucial drivers. These legal decision makers single out a firm, rank them, and explain why — with no prompts or suggestions.…
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