It’s all about excellence. And only clients get to decide exactly what excellent client service is. It’s their rules, their definitions and their changes in expectations.
Clients identify 475 attorneys who stand above all the others in delivering the absolute best in client service. Amid all the changes and unexpected events — they stand tallest.
These are The BTI Client Service All-Stars for 2020.
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Now in its 19th year of publication, The BTI Client Service All-Stars is the gold standard used by corporate counsel and
law firms alike to identify the attorneys delivering the absolute best levels of client service — better than all others.
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Defining a BTI Client Service All-Star
Engagement
BTI Client Service All-Stars are always a part of their client’s life. Engaged clients share more, provide more clues about unknown future needs, and ask for help with issues about career and management. These highly personal insights into preferences, needs, and priorities enable a superior client service performance.
Investing
While busy as can be, the BTI Client Service All-Stars make the time to invest in clients. They are studying the business, searching for in-house counsel clients who are currently hiring, reading about their clients, looking for new ideas to share, and finding answers to the next unasked question.
Savvy
They know their way around the rules, people, and issues and always find ways to get things done — quickly and with a certain comfort and ease. They ferret out the strategies, insights, and tools to make things happen — or sometimes prevent things from happening.
Unequivocal
The BTI Client Service All-Stars make their thoughts known. They are clear, concise, and don’t hedge. Clients understand the recommendations and implications. They all share their opinion and provide clear direction — especially in murky waters.
Anticipate
The client service standouts are looking forward and planning for the next steps before clients ever ask. Knowledge sharing enables the BTI Client Service All-Stars to incorporate client experience and act with more information than most.
BTI congratulates each of the 475 individual attorneys honored in The BTI Client Service All-Stars 2020 and applauds their skills and prowess in combining superior client service.
Akerman
Joel S. Forman, Partner
Akin Gump Strauss Hauer & Feld
Michael P. Kahn, Partner
Susan Kay Leader, Partner
Robert S. Salcido, Partner
Kevin J. Wolf, Partner
Alston & Bird
Kristine McAlister Brown, Partner
John D. Hanover, Partner
T.C. Spencer Pryor, Partner
Arent Fox
Michael S. Blass, Partner
Arnold & Porter
Daniel P. Dinapoli, Partner
Jeffrey L. Handwerker, Partner
Michael J. Harris, Partner
Mark R. Merley, Partner
Saul P. Morgenstern, Partner
Sean Morris, Partner
Trenton H. Norris, Partner
Daphne O’Connor, Partner
Christopher J. Renk, Partner
Ashurst
Michael Sheng, Partner
Baker Botts
Sarah Guske, Partner
Daniel Hulseberg, Partner
Jeremy J. Taylor, Partner
Baker Donelson
Mark A. Baugh, Shareholder
Bradley E. Trammell, Shareholder
Baker McKenzie
Regine W. Corrado, Office Managing Partner
Erik Gutiérrez Zúñiga, Partner
BakerHostetler
Suzanne K. Hanselman, Partner
Craig A. Hoffman, Partner
Kevin W. Kirsch, Partner
Barnes & Thornburg
Scott N. Godes, Partner
Tracy D. Knox, Partner
Deborah Pollack-Milgate, Partner
Dawn R. Rosemond, Partner
Kenneth J. Yerkes, Partner
Bartlit Beck
Sean W. Gallagher, Partner
Jeffrey A. Hall, Partner
Bass, Berry & Sims
Lisa S. Rivera, Member
Brian D. Roark, Member
Beck Redden
Mark C. Rodriguez, Partner
Bilzin Sumberg Baena Price & Axelrod
Kelly Ruane Melchiondo, Partner
Blackwell Burke
Jerry W. Blackwell, Founder & Chairman
Mary S. Young, Partner
Blank Rome
Justin A. Chiarodo, Partner
Bradley
W. Wayne Drinkwater, Partner
Laura P. Washburn, Partner
Brennan / Recupero / Cascione / Scungio & McAllister
Thomas S. Hemmendinger, Partner
Brennan, Manna & Diamond
David J. Hrina, Member
Bricker & Eckler
Jennifer Nelson Carney, Partner
James F. Flynn, Managing Partner
Lisa M. Kathumbi , Partner
Bryan Cave Leighton Paisner
Natalie Becker, Attorney
Louis F. Bonacorsi, Partner
Buchanan Ingersoll & Rooney
David L. Gordon, Shareholder
Cahill
Thomas J. Kavaler, Senior Counsel
Carlton Fields
Markham R. Leventhal, Shareholder
Joseph W. Swanson, Shareholder
Carpenter Lipps & Leland
Michael H. Carpenter, Partner
Carrington Coleman
Cathy Altman, Partner
Carver Darden
William T. Finn, Member
Chambliss
William P. Aiken, Shareholder
William H. Pickering, Shareholder
Chiesa Shahinian & Giantomasi
Edward B. Stevenson, Member
Choate
Michael H. Bunis, Partner
Robert S. Frank Jr., Partner
Melissa Bayer Tearney, Partner
Cleary Gottlieb
Christopher E. Austin, Partner
Brian Byrne, Partner
Cole, Scott & Kissane
George Hooker, Partner
Aram Megerian, Partner
Connell Foley
Patrick J. Hughes, Partner
Constangy, Brooks, Smith & Prophete
Robert P. Floyd, III, Partner
Cooley
John C. Dwyer, Partner
Covington
James M. Garland, Partner
Corinne A. Goldstein, Senior Counsel
Benedict M. Lenhart, Partner
Peter Lichtenbaum, Partner
Clara J. Shin, Partner
Sarah L. Wilson, Partner
Cox, Castle & Nicholson
Adam B. Weissburg, Partner
Cravath, Swaine & Moore
Evan R. Chesler, Partner
Crowell & Moring
Scott L. Winkelman, Partner
Davis Polk
William H. Aaronson, Partner
Frances E. Bivens, Partner
Louis L. Goldberg, Partner
Ronan P. Harty, Partner
Phillip R. Mills, Partner
H. Oliver Smith, Partner
Day Pitney
Elizabeth A. Alquist, Partner
Marie Caroline Bertrand, Partner
Michael P. Byrne, Partner
John W. Cerreta, Partner
Debevoise & Plimpton
Susan Reagan Gittes, Partner
Gregory J. Lyons, Partner
Maeve O’Connor, Partner
Edwin G. Schallert, Of Counsel
Bruce E. Yannett, Partner
Dechert
Sheila L. Birnbaum, Partner
Andrew S. Boutros, Partner
Mark S. Cheffo, Partner
Douglas W. Dunham, Partner
Dentons
Danette R. Davis, Partner
Laura Leigh Geist, Partner
Gary A. Goodman, Partner
Sandra D. Hauser, Partner
Sonia R. Martin, Partner
Desmarais LLP
John M. Desmarais, Partner
Dinsmore
Jeffrey P. Hinebaugh, Partner
DLA Piper
Jeff Baglio, Partner
Larissa S. Bifano, Partner
Julie A. Dunne, Shareholder
Victoria Lee, Partner
Alison M. Mitchell, Partner
Richard Newcomb, Partner
Frank W. Ryan, Partner
Andrew Serwin, Partner
Lisa Tenorio-Kutzkey, Partner
Dorsey
Sandra Edelman, Partner
Tim Goodman, Partner
Michael A. Lindsay, Partner
Jamie N. Nafziger, Partner
Peter Nelson, Partner
Dowd Bennett
James F. Bennett, Partner
Edward L. Dowd, Jr., Partner
Duane Morris
Richard A. Silfen, Partner
Epstein Becker Green
James J. Oh, Member
Peter M. Stein, Member
Elizabeth S. Torkelsen, Associate
Evert Weathersby Houff
Clare M. Maisano, Associate
Faegre Drinker
Angela M. Christy, Partner
Nicole J. Leimer, Partner
Jesse Linebaugh, Partner
Jesse A. Witten, Partner
Faruki Ireland & Cox
Erin E. Rhinehart, Partner
Fenwick & West
Charlene M. Morrow, Partner
Fish & Richardson
David M. Barkan, Principal
Kurt L. Glitzenstein, Principal
Fisher Phillips
Brian J. Finucane, Partner
Todd B. Logsdon, Partner
J. Hagood Tighe, Partner
Fitch Even
Timothy P. Maloney, Partner
Foley & Lardner
Phillip M. Goldberg, Partner
Jason M. Hille, Partner
Patricia J. Lane, Partner
James W. Matthews, Partner
Patrick G. Quick, Partner
Jennifer R. Urban, Partner
FordHarrison
Todd S. Aidman, Partner
Allison Vasquez Saunders, Partner
Franzén and Salzano
Loretta Salzano, Founding Partner
Freeborn
Matthew J. O’Hara, Partner
Freshfields Bruckhaus Deringer
Robert Schlossberg, Of Counsel
Fried Frank
Steven Epstein, Partner
Frilot
John J. Hainkel, III, Partner
Frost Brown Todd
Theresa A. Canaday, Partner
Garfunkel Wild
Merton G. Gollaher, Partner
Gibbs & Bruns
Kathy D. Patrick, Partner
Gibson Dunn
Ed Batts, Partner
Barbara L. Becker, Partner
Ryan T. Bergsieker, Partner
Scott A. Edelman, Partner
Barry Goldsmith, Partner
Allyson N. Ho, Partner
Perlette Michèle Jura, Partner
Samuel Liversidge, Partner
Jeffrey T. Thomas, Partner
Andrew S. Tulumello, Partner
F. Joseph Warin, Partner
Meryl L. Young, Partner
Goodwin
James O. Fleckner, Partner
Gordon & Rees
Marc T. Thirkell, Partner
Greenberg Traurig
Warren S. Bloom , Co-Chair, Public Finance Practice
James N. Boudreau, Co-Chair, Labor & Employment Practice
William Garner, Co-Chair, Energy & Natural Resources Practice and Chair, Renewable Energy Practice
Gregory W. Kehoe, Shareholder
Kenneth M. Minesinger, Co-Chair, Energy & Natural Resources Practice
Gregory E. Ostfeld, Shareholder
Jeff E. Scott, Co-Chair, Litigation Practice
Louis Smith, Shareholder
Sarah-Michelle Stearns, Associate
David A. Zetoony, Co-Chair, U.S. Data, Privacy and Cybersecurity Practice
Harris Beach
Abbie Eliasberg Fuchs, Member
Herrick
Alan D. Kaplan, Partner
Scott E. Mollen, Partner
Hill Ward Henderson
Scott McLaren, Shareholder
Hinshaw & Culbertson
Joshua G. Vincent, Partner
Hogan Lovells
Jonathan L. Diesenhaus, Partner
Zhen (Katie) Feng, Office Managing Partner
Gejaa T. Gobena, Partner
Martin J. Hahn, Partner
Craig A. Hoover, Partner
Neal Katyal, Partner
Jeffrey G. Schneider, Partner
Clifford D. Stromberg, Partner
Dr. Leopold von Gerlach, Chair
Holland & Knight
Susan Jennifer Booth, Partner
William P. Byrne, Partner
Ivan A. Colao, Partner
Tom Davis, Partner
Robert S. Hill, Partner
Jeffrey W. Mittleman, Partner
Christian B. Nagel, Partner
Mary Goodrich Nix, Partner
Joshua C. Prever, Partner
James D. Smeallie, Partner
David I. Spector, Partner
Hollingsworth
Joe G. Hollingsworth, Partner
Robert E. Johnston, Partner
Honigman
Paula E. Litt, Partner
Hunton Andrews Kurth
Lori Elliott Jarvis, Partner
Peter K. O’Brien, Partner
Randall S. Parks, Partner
Robert M. Rolfe, Partner
Husch Blackwell
Joseph “Joe” V. Geraci, Partner
Ice Miller
Amy K. Fisher, Partner
Jackson Lewis
Stephanie E. Lewis, Office Managing Principal
Richard Margulies, Office Managing Principal
Daniel D. Schudroff, Principal
Jackson Walker
Robert P. Latham, Partner
Jones Day
Yvette McGee Brown, Partner
Scott W. Cowan, Partner
John G. Froemming, Partner
Lyle G. Ganske, Partner
Brian Hershman, Partner
Jeffrey J. Jones, Partner
Lisa M. Ledbetter, Partner
John J. Normile, Partner
Stephanie E. Parker, Practice Leader
James L. Poth, Partner
Bruce W. Raphael, Of Counsel
William B. Rowland, Partner
Michael J. Solecki, Partner
Kate Wallace, Partner
Jones Walker
William W. Horton, Partner
Tracy E. Kern, Partner
Andrew R. Lee, Partner
Laurie M. Riley, Partner
K&L Gates
Christina N. Goodrich, Partner
Charles F. Rysavy, Partner
Katten
Eric T. Gortner, Partner
Jitty Malik, PhD, Partner
Jonathan L. Marks, Partner
Deepro R. Mukerjee, Partner
Ross O. Silverman, Partner
Joel R. Weiner, Partner
Keesal, Young & Logan
Justin Hectus, CIO/CISO
Kelly Hart
J. Chad Arnette, Partner
Kilpatrick Townsend
Gregory S. Gilchrist, Partner
John P. Jett, Partner
John C. Livingston, Partner
King & Spalding
Morton D. Dubin II, Partner
Kristen Renee Fournier, Partner
Stephen L. Goff, Partner
Mark A. Jensen, Partner
Stephanie F. Johnson, Partner
Damien J. Marshall, Partner
Russell B. Richards, Partner
Mike Stenglein, Partner
Kirkland & Ellis
Nader R. Boulos, P.C., Partner
Nicola Dagg, Partner
Jeanne M. Heffernan, P.C., Partner
Douglas J. Kurtenbach, P.C., Partner
Andrew R. McGaan, P.C., Partner
Dennis M. Myers, P.C., Partner
Greg Polins, Partner
Craig S. Primis, P.C., Partner
Kleinfeld, Kaplan & Becker
Peter R. Mathers, Partner
Kutak Rock
Nicole Pszczolkowski Moriarty, Partner
Lane Powell
Stanton P. Beck, Shareholder
Paige L. Davis, Shareholder
Lewis M. Horowitz, Shareholder
Gail E. Mautner, Shareholder
Michael E. Morgan, Shareholder
James B. Zack, Associate
Lash & Goldberg
Martin B. Goldberg, Partner
Latham & Watkins
Alanna Andrew, Associate
John H. Chory, Partner
Martin Davies, Partner
David R. Hazelton, Partner
Courtenay Myers Lima, Partner
Adam L. Perlman, Partner
Cary R. Perlman, Partner
Lathrop GPM
David T. M. Powell, Counsel
Eric L. Yaffe, Partner
Liskow & Lewis
Robert B. McNeal, Shareholder
Littler
Michelle Barrett Falconer, Shareholder
Adam P. Forman, Shareholder
Jeffrey B. Jones, Office Managing Shareholder
Patricia J. Martin, Office Managing Shareholder
Alan L. McLaughlin, Shareholder
Lindbergh Porter, Chairperson of the Board
A. Michael Weber, Shareholder
Locke Lord
Gregory T. Casamento, Office Managing Partner
Lurie, Zepeda, Schmalz, Hogan & Martin
Bruce J. Lurie, Of Counsel
Macfarlane Ferguson & McMullen
Brian J. Aungst, Jr., Shareholder
Manatt
Gregory N. Pimstone, Partner
Marshall Dennehey
Frank P. Leanza, Shareholder
Mayer Brown
Scott A. Chesin, Partner
Dale J. Giali, Partner
Charles Salem Hallab, Partner
Lucy L. Holifield, Associate
Elizabeth Mann, Partner
Andrew S. Marovitz, Partner
Paul E. Meyer, Partner
Monique J. Mulcare, Counsel
Carmine R. Zarlenga, Partner
Maynard Cooper & Gale
John N. Bolus, Shareholder
Maibeth J. Porter, Shareholder
Thomas W. Thagard, III, Shareholder
McDermott Will & Emery
George W. Benson, Counsel
Diane M. Morgenthaler, Partner
Michael S. Poulos, Partner
David S. Rosenbloom, Partner
Thomas Sauermilch, Partner
McElroy, Deutsch, Mulvaney & Carpenter
Peter A. Gaudioso, Partner
McGuireWoods
Charles D. Case, Partner
Geoffrey C. Cockrell, Partner
Cheryl L. Haas, Partner
Makram B. Jaber, Partner
Matthew C. Kane, Partner
Joanne Katsantonis, Partner
Michael R. Phillips, Partner
Joseph K. Reid III, Partner
Brian C. Riopelle, Partner
Merchant & Gould
Andrew S. Ehard, Partner
Messner Reeves
Caleb Meyer, Partner
Miller Canfield
Edward H. Rice, Principal
Mintz
Robert I. Bodian, Managing Member
Robert E. Burwell, Member
Theresa C. Carnegie, Member
E. Crystal Lopez, Associate
Joseph M. Miller, Member
Mitchell Silberberg & Knupp
Elaine K. Kim, Partner
Morgan Lewis
Michael L. Banks, Partner
Robert Jon Hendricks, Partner
Michael S. Kraut, Partner
Alan B. Leeds, Partner
Barbara Murphy Melby, Partner
Gregory T. Parks, Partner
Steven A. Reed, Partner
John M. Rosenthal, Partner
Colby W. Smith, Partner
Morrison & Foerster
Dan Marmalefsky, Partner
Colette Reiner Mayer, Partner
Much
Ed Walsh, Principal
Nixon Peabody
John C. Gatz, Partner
David S. Rosenthal, Partner
Norton Rose Fulbright
Robin Adelstein, Global Head of Antitrust and Competition
C. Mark Baker, Global Co-Head of International Arbitration
Jane E. Caskey, Global Head of Risk Advisory
Janet Grove, Head of Canadian Life Sciences and Healthcare Group
Nutter
Mary K. Ryan, Partner
Ogletree Deakins
Ron Chapman, Jr., Shareholder
A. Craig Cleland, Shareholder
Gregg M. Lemley, Shareholder
O’Melveny
Hannah Y. Chanoine, Partner
Lisa B. Pensabene, Partner
Orrick
Howard Goldwasser, Partner
Carl Lyon, Partner
Patterson Belknap
William F. Cavanaugh, Jr., Partner
Jeffrey S. Ginsberg, Partner
Joshua Kipnees, Partner
Adeel A. Mangi, Partner
Steven A. Zalesin, Partner
Paul, Weiss
Brad S. Karp, Chairman
Perkins Coie
David P. Chiappetta, Partner
Pickard Djinis and Pisarri
Paul J. Bazil, Partner
Pillsbury
John R. Heisse, Partner
Polsinelli
John Peterson, Office Managing Partner
Porzio, Bromberg & Newman
Diane Fleming Averell, Principal
Eric L. Probst, Principal
Quarles & Brady
Lucy R. Dollens, Office Managing Partner
Ryan P. Morrison, Partner
Quinn Emanuel Urquhart & Sullivan
James R. Asperger, Partner
David M. Grable, Partner
Raymond N. Nimrod, Partner
Rawle & Henderson
John C. McMeekin, II, Partner
Reed Smith
Jeb Clulow, Partner
Mara D. Curtis, Partner
Linda S. Husar, Senior Counsel
Traci S. Rea, Partner
Riley Safer Holmes & Cancila
Joseph A. Cancila, Jr., Partner
Riley Warnock & Jacobson
John R. Jacobson, Attorney
Ropes & Gray
Robert G. Jones, Partner
Roschier
Arto Linnervuo, Partner
Rosenberg & Estis
Warren A. Estis, Member
Sacks Ricketts & Case
Luanne Sacks, Founding Partner
Saul Ewing Arnstein & Lehr
Evan J. Foster, Partner
Schiff Hardin
Paula J. Morency, Partner
Seyfarth Shaw
Lorie E. Almon, Partner
Brett C. Bartlett, Partner
Kathy P. Josephson, Partner
Mark A. Lies, Partner
Gerald L. Maatman, Jr., Partner
Ellen E. McLaughlin, Partner
Vincent A. Sama, Partner
Shearman & Sterling
Alain Dermarkar, Partner
Sheehy, Ware & Pappas
Raymond A. Neuer, Shareholder
Sheppard Mullin
Craig Cardon, Partner
Frank Falzetta, Partner
Moe Keshavarzi, Partner
Nancy E. Pritikin, Partner
Adam R. Rosenthal, Partner
Shook, Hardy & Bacon
Walter L. Cofer, Co-Chair of Practice Group
William P. Geraghty, Partner
Lynn H. Murray, Managing Partner
Kenneth J. Reilly, Partner
Sidley
Raymond A. Atkins, Ph.D., Partner
Mike Bettinger, Partner
David C. Giardina, Partner
Jaime L. M. Jones, Partner
Jodi E. Lopez, Partner
Christopher T. Shenk, Partner
Hille R. Sheppard, Partner
Martin A. Wellington, Partner
Skadden
Jennifer L. Bragg, Partner
James R. Carroll, Partner
John N. Estes III, Partner
Patrick Fitzgerald, Partner
Marie L. Gibson, Partner
Gregory M. Luce, Partner
Anand S. Raman, Partner
Scott V. Simpson, Partner
Smith Anderson
Gerald F. Roach, Firm Chair
Squire Patton Boggs
George N. Grammas, Partner
Stein Ray
Stephen E. Ray, Partner
Steptoe
Michael Dockterman, Partner
Stikeman Elliott
Jonah Mann, Partner
Stinson
Paul Lackey, Partner
Stoll Keenon Ogden
Kendrick R. Riggs, Member
Sullivan & Cromwell
Garrard R. Beeney, Partner
Joseph B. Frumkin, Partner
Thompson Coburn
Brent Trame, Partner
Traub Lieberman
Scot E. Samis, Partner
Troutman Pepper
Vincent V. Carissimi, Senior Counsel
John Owen Gwathmey, Partner
Scott M. Rickard, Partner
Brooks M. Smith, Partner
Tucker Ellis
Ndubisi Ezeolu, Partner
Jeffrey R. Sandler, Partner
Jane F. Warner, Counsel
Varela, Lee, Metz & Guarino
Bennett J. Lee, Founding Partner
Paul A. Varela, Founding Partner
Varnum
Maureen Rouse-Ayoub, Counsel
Vedder Price
Angelo J. Bufalino, Shareholder
Venable
Edward P. Boyle, Partner
Margaret K. Fawal, Counsel
Douglas H. Green, Partner
Seth A. Rosenthal, Partner
Vinson & Elkins
Matthew R. Stammel, Partner
von Briesen
Susan E. Lovern, Attorney
Jeffrey E. Mark, Attorney
Weil
David J. Lender, Partner
Randi W. Singer, Partner
Diane P. Sullivan, Partner
Wheeler Trigg O’Donnell
John M. Fitzpatrick, Partner
Michael L. O’Donnell, Firm Chair
Kathryn A. Reilly, Partner
Michael T. Williams, Co-Managing Partner
White & Case
Jaime Bianchi, Partner
Dimitrios Drivas, Partner
J. Mark Gidley, Partner
Glenn M. Kurtz, Partner
Wiley
Scott M. McCaleb, Partner
Williams & Connolly
Dane H. Butswinkas, Partner
David M. Krinsky, Partner
Joseph G. Petrosinelli, Chairman
Willkie
Tariq Mundiya, Partner
WilmerHale
Monica Grewal, Partner
Gregory H. Lantier, Partner
William H. Paine, Partner
Kimberly B. Wethly, Partner
Wilson Sonsini Goodrich & Rosati
Michael J. Murphy, Partner
Winston & Strawn
Linda T. Coberly, Chair
Thomas B. Walsh, IV, Partner
Womble Bond Dickinson
Bradford A. De Vore, Partner
Methodology
No law firm submissions, self-referrals, firm referrals, suggestions, or payments are accepted for inclusion.
All interviews with top legal decision makers are confidential and anonymous, by company and person.
Probed more than 350 top legal decision makers at large organizations with $700 million or more in revenue.
The BTI Client Service All-Stars 2020 draws solely on in-depth, telephone-based interviews as part of BTI’s ongoing Annual Survey of General Counsel, now in its 19th year.
BTI is the sole sponsor of this research. BTI funds the research and controls the editorial content.
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The BTI Client Service All-Star award is a powerful differentiator for you and your firm. Based solely on unprompted feedback from clients at large and Fortune 1000 organizations, this exclusive honor conveys your commitment to superior client service. Please join us in celebrating your distinction.
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