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BTI Client Service All-Stars 2020

It’s all about excellence. And only clients get to decide exactly what excellent client service is. It’s their rules, their definitions and their changes in expectations.

Clients identify 475 attorneys who stand above all the others in delivering the absolute best in client service. Amid all the changes and unexpected events — they stand tallest.

These are The BTI Client Service All-Stars for 2020.

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Now in its 19th year of publication, The BTI Client Service All-Stars is the gold standard used by corporate counsel and
law firms alike to identify the attorneys delivering the absolute best levels of client service — better than all others.


BTI Client Service All-Star Attorneys


Firms Represented


Elite MVP All-Stars

Defining a BTI Client Service All-Star



BTI Client Service All-Stars are always a part of their client’s life. Engaged clients share more, provide more clues about unknown future needs, and ask for help with issues about career and management. These highly personal insights into preferences, needs, and priorities enable a superior client service performance.


While busy as can be, the BTI Client Service All-Stars make the time to invest in clients. They are studying the business, searching for in-house counsel clients who are currently hiring, reading about their clients, looking for new ideas to share, and finding answers to the next unasked question.


They know their way around the rules, people, and issues and always find ways to get things done — quickly and with a certain comfort and ease. They ferret out the strategies, insights, and tools to make things happen — or sometimes prevent things from happening.


The BTI Client Service All-Stars make their thoughts known. They are clear, concise, and don’t hedge. Clients understand the recommendations and implications. They all share their opinion and provide clear direction — especially in murky waters.


The client service standouts are looking forward and planning for the next steps before clients ever ask. Knowledge sharing enables the BTI Client Service All-Stars to incorporate client experience and act with more information than most.

BTI congratulates each of the 475 individual attorneys honored in The BTI Client Service All-Stars 2020 and applauds their skills and prowess in combining superior client service.

Joel S. Forman, Partner

Akin Gump Strauss Hauer & Feld
Michael P. Kahn, Partner
Susan Kay Leader, Partner
Robert S. Salcido, Partner
Kevin J. Wolf, Partner

Alston & Bird
Kristine McAlister Brown, Partner
John D. Hanover, Partner
T.C. Spencer Pryor, Partner

Arent Fox
Michael S. Blass, Partner

Arnold & Porter
Daniel P. Dinapoli, Partner
Jeffrey L. Handwerker, Partner
Michael J. Harris, Partner
Mark R. Merley, Partner
Saul P. Morgenstern, Partner
Sean Morris, Partner
Trenton H. Norris, Partner
Daphne O’Connor, Partner
Christopher J. Renk, Partner

Michael Sheng, Partner

Baker Botts
Sarah Guske, Partner
Daniel Hulseberg, Partner
Jeremy J. Taylor, Partner

Baker Donelson
Mark A. Baugh, Shareholder
Bradley E. Trammell, Shareholder

Baker McKenzie
Regine W. Corrado, Office Managing Partner
Erik Gutiérrez Zúñiga, Partner

Suzanne K. Hanselman, Partner
Craig A. Hoffman, Partner
Kevin W. Kirsch, Partner

Barnes & Thornburg
Scott N. Godes, Partner
Tracy D. Knox, Partner
Deborah Pollack-Milgate, Partner
Dawn R. Rosemond, Partner
Kenneth J. Yerkes, Partner

Bartlit Beck
Sean W. Gallagher, Partner
Jeffrey A. Hall, Partner

Bass, Berry & Sims
Lisa S. Rivera, Member
Brian D. Roark, Member

Beck Redden
Mark C. Rodriguez, Partner

Bilzin Sumberg Baena Price & Axelrod
Kelly Ruane Melchiondo, Partner

Blackwell Burke
Jerry W. Blackwell, Founder & Chairman
Mary S. Young, Partner

Blank Rome
Justin A. Chiarodo, Partner

W. Wayne Drinkwater, Partner
Laura P. Washburn, Partner

Brennan / Recupero / Cascione / Scungio & McAllister
Thomas S. Hemmendinger, Partner

Brennan, Manna & Diamond
David J. Hrina, Member

Bricker & Eckler
Jennifer Nelson Carney, Partner
James F. Flynn, Managing Partner
Lisa M. Kathumbi , Partner

Bryan Cave Leighton Paisner
Natalie Becker, Attorney
Louis F. Bonacorsi, Partner

Buchanan Ingersoll & Rooney
David L. Gordon, Shareholder

Thomas J. Kavaler, Senior Counsel

Carlton Fields
Markham R. Leventhal, Shareholder
Joseph W. Swanson, Shareholder

Carpenter Lipps & Leland
Michael H. Carpenter, Partner

Carrington Coleman
Cathy Altman, Partner

Carver Darden
William T. Finn, Member

William P. Aiken, Shareholder
William H. Pickering, Shareholder

Chiesa Shahinian & Giantomasi
Edward B. Stevenson, Member

Michael H. Bunis, Partner
Robert S. Frank Jr., Partner
Melissa Bayer Tearney, Partner

Cleary Gottlieb
Christopher E. Austin, Partner
Brian Byrne, Partner

Cole, Scott & Kissane
George Hooker, Partner
Aram Megerian, Partner

Connell Foley
Patrick J. Hughes, Partner

Constangy, Brooks, Smith & Prophete
Robert P. Floyd, III, Partner

John C. Dwyer, Partner

James M. Garland, Partner
Corinne A. Goldstein, Senior Counsel
Benedict M. Lenhart, Partner
Peter Lichtenbaum, Partner
Clara J. Shin, Partner
Sarah L. Wilson, Partner

Cox, Castle & Nicholson
Adam B. Weissburg, Partner

Cravath, Swaine & Moore
Evan R. Chesler, Partner

Crowell & Moring
Scott L. Winkelman, Partner

Davis Polk
William H. Aaronson, Partner
Frances E. Bivens, Partner
Louis L. Goldberg, Partner
Ronan P. Harty, Partner
Phillip R. Mills, Partner
H. Oliver Smith, Partner

Day Pitney
Elizabeth A. Alquist, Partner
Marie Caroline Bertrand, Partner
Michael P. Byrne, Partner
John W. Cerreta, Partner

Debevoise & Plimpton
Susan Reagan Gittes, Partner
Gregory J. Lyons, Partner
Maeve O’Connor, Partner
Edwin G. Schallert, Of Counsel
Bruce E. Yannett, Partner

Sheila L. Birnbaum, Partner
Andrew S. Boutros, Partner
Mark S. Cheffo, Partner
Douglas W. Dunham, Partner

Danette R. Davis, Partner
Laura Leigh Geist, Partner
Gary A. Goodman, Partner
Sandra D. Hauser, Partner
Sonia R. Martin, Partner

Desmarais LLP
John M. Desmarais, Partner

Jeffrey P. Hinebaugh, Partner

DLA Piper
Jeff Baglio, Partner
Larissa S. Bifano, Partner
Julie A. Dunne, Shareholder
Victoria Lee, Partner
Alison M. Mitchell, Partner
Richard Newcomb, Partner
Frank W. Ryan, Partner
Andrew Serwin, Partner
Lisa Tenorio-Kutzkey, Partner

Sandra Edelman, Partner
Tim Goodman, Partner
Michael A. Lindsay, Partner
Jamie N. Nafziger, Partner
Peter Nelson, Partner

Dowd Bennett
James F. Bennett, Partner
Edward L. Dowd, Jr., Partner

Duane Morris
Richard A. Silfen, Partner

Epstein Becker Green
James J. Oh, Member
Peter M. Stein, Member
Elizabeth S. Torkelsen, Associate

Evert Weathersby Houff
Clare M. Maisano, Associate

Faegre Drinker
Angela M. Christy, Partner
Nicole J. Leimer, Partner
Jesse Linebaugh, Partner
Jesse A. Witten, Partner

Faruki Ireland & Cox
Erin E. Rhinehart, Partner

Fenwick & West
Charlene M. Morrow, Partner

Fish & Richardson
David M. Barkan, Principal
Kurt L. Glitzenstein, Principal

Fisher Phillips
Brian J. Finucane, Partner
Todd B. Logsdon, Partner
J. Hagood Tighe, Partner

Fitch Even
Timothy P. Maloney, Partner

Foley & Lardner
Phillip M. Goldberg, Partner
Jason M. Hille, Partner
Patricia J. Lane, Partner
James W. Matthews, Partner
Patrick G. Quick, Partner
Jennifer R. Urban, Partner

Todd S. Aidman, Partner
Allison Vasquez Saunders, Partner

Franzén and Salzano
Loretta Salzano, Founding Partner

Matthew J. O’Hara, Partner

Freshfields Bruckhaus Deringer
Robert Schlossberg, Of Counsel

Fried Frank
Steven Epstein, Partner

John J. Hainkel, III, Partner

Frost Brown Todd
Theresa A. Canaday, Partner

Garfunkel Wild
Merton G. Gollaher, Partner

Gibbs & Bruns
Kathy D. Patrick, Partner

Gibson Dunn
Ed Batts, Partner
Barbara L. Becker, Partner
Ryan T. Bergsieker, Partner
Scott A. Edelman, Partner
Barry Goldsmith, Partner
Allyson N. Ho, Partner
Perlette Michèle Jura, Partner
Samuel Liversidge, Partner
Jeffrey T. Thomas, Partner
Andrew S. Tulumello, Partner
F. Joseph Warin, Partner
Meryl L. Young, Partner

James O. Fleckner, Partner

Gordon & Rees
Marc T. Thirkell, Partner

Greenberg Traurig
Warren S. Bloom , Co-Chair, Public Finance Practice
James N. Boudreau, Co-Chair, Labor & Employment Practice
William Garner, Co-Chair, Energy & Natural Resources Practice and Chair, Renewable Energy Practice
Gregory W. Kehoe, Shareholder
Kenneth M. Minesinger, Co-Chair, Energy & Natural Resources Practice
Gregory E. Ostfeld, Shareholder
Jeff E. Scott, Co-Chair, Litigation Practice
Louis Smith, Shareholder
Sarah-Michelle Stearns, Associate
David A. Zetoony, Co-Chair, U.S. Data, Privacy and Cybersecurity Practice

Harris Beach
Abbie Eliasberg Fuchs, Member

Alan D. Kaplan, Partner
Scott E. Mollen, Partner

Hill Ward Henderson
Scott McLaren, Shareholder

Hinshaw & Culbertson
Joshua G. Vincent, Partner

Hogan Lovells
Jonathan L. Diesenhaus, Partner
Zhen (Katie) Feng, Office Managing Partner
Gejaa T. Gobena, Partner
Martin J. Hahn, Partner
Craig A. Hoover, Partner
Neal Katyal, Partner
Jeffrey G. Schneider, Partner
Clifford D. Stromberg, Partner
Dr. Leopold von Gerlach, Chair

Holland & Knight
Susan Jennifer Booth, Partner
William P. Byrne, Partner
Ivan A. Colao, Partner
Tom Davis, Partner
Robert S. Hill, Partner
Jeffrey W. Mittleman, Partner
Christian B. Nagel, Partner
Mary Goodrich Nix, Partner
Joshua C. Prever, Partner
James D. Smeallie, Partner
David I. Spector, Partner

Joe G. Hollingsworth, Partner
Robert E. Johnston, Partner

Paula E. Litt, Partner

Hunton Andrews Kurth
Lori Elliott Jarvis, Partner
Peter K. O’Brien, Partner
Randall S. Parks, Partner
Robert M. Rolfe, Partner

Husch Blackwell
Joseph “Joe” V. Geraci, Partner

Ice Miller
Amy K. Fisher, Partner

Jackson Lewis
Stephanie E. Lewis, Office Managing Principal
Richard Margulies, Office Managing Principal
Daniel D. Schudroff, Principal

Jackson Walker
Robert P. Latham, Partner

Jones Day
Yvette McGee Brown, Partner
Scott W. Cowan, Partner
John G. Froemming, Partner
Lyle G. Ganske, Partner
Brian Hershman, Partner
Jeffrey J. Jones, Partner
Lisa M. Ledbetter, Partner
John J. Normile, Partner
Stephanie E. Parker, Practice Leader
James L. Poth, Partner
Bruce W. Raphael, Of Counsel
William B. Rowland, Partner
Michael J. Solecki, Partner
Kate Wallace, Partner

Jones Walker
William W. Horton, Partner
Tracy E. Kern, Partner
Andrew R. Lee, Partner
Laurie M. Riley, Partner

K&L Gates
Christina N. Goodrich, Partner
Charles F. Rysavy, Partner

Eric T. Gortner, Partner
Jitty Malik, PhD, Partner
Jonathan L. Marks, Partner
Deepro R. Mukerjee, Partner
Ross O. Silverman, Partner
Joel R. Weiner, Partner

Keesal, Young & Logan
Justin Hectus, CIO/CISO

Kelly Hart
J. Chad Arnette, Partner

Kilpatrick Townsend
Gregory S. Gilchrist, Partner
John P. Jett, Partner
John C. Livingston, Partner

King & Spalding
Morton D. Dubin II, Partner
Kristen Renee Fournier, Partner
Stephen L. Goff, Partner
Mark A. Jensen, Partner
Stephanie F. Johnson, Partner
Damien J. Marshall, Partner
Russell B. Richards, Partner
Mike Stenglein, Partner

Kirkland & Ellis
Nader R. Boulos, P.C., Partner
Nicola Dagg, Partner
Jeanne M. Heffernan, P.C., Partner
Douglas J. Kurtenbach, P.C., Partner
Andrew R. McGaan, P.C., Partner
Dennis M. Myers, P.C., Partner
Greg Polins, Partner
Craig S. Primis, P.C., Partner

Kleinfeld, Kaplan & Becker
Peter R. Mathers, Partner

Kutak Rock
Nicole Pszczolkowski Moriarty, Partner

Lane Powell
Stanton P. Beck, Shareholder
Paige L. Davis, Shareholder
Lewis M. Horowitz, Shareholder
Gail E. Mautner, Shareholder
Michael E. Morgan, Shareholder
James B. Zack, Associate

Lash & Goldberg
Martin B. Goldberg, Partner

Latham & Watkins
Alanna Andrew, Associate
John H. Chory, Partner
Martin Davies, Partner
David R. Hazelton, Partner
Courtenay Myers Lima, Partner
Adam L. Perlman, Partner
Cary R. Perlman, Partner

Lathrop GPM
David T. M. Powell, Counsel
Eric L. Yaffe, Partner

Liskow & Lewis
Robert B. McNeal, Shareholder

Michelle Barrett Falconer, Shareholder
Adam P. Forman, Shareholder
Jeffrey B. Jones, Office Managing Shareholder
Patricia J. Martin, Office Managing Shareholder
Alan L. McLaughlin, Shareholder
Lindbergh Porter, Chairperson of the Board
A. Michael Weber, Shareholder

Locke Lord
Gregory T. Casamento, Office Managing Partner

Lurie, Zepeda, Schmalz, Hogan & Martin
Bruce J. Lurie, Of Counsel

Macfarlane Ferguson & McMullen
Brian J. Aungst, Jr., Shareholder

Gregory N. Pimstone, Partner

Marshall Dennehey
Frank P. Leanza, Shareholder

Mayer Brown
Scott A. Chesin, Partner
Dale J. Giali, Partner
Charles Salem Hallab, Partner
Lucy L. Holifield, Associate
Elizabeth Mann, Partner
Andrew S. Marovitz, Partner
Paul E. Meyer, Partner
Monique J. Mulcare, Counsel
Carmine R. Zarlenga, Partner

Maynard Cooper & Gale
John N. Bolus, Shareholder
Maibeth J. Porter, Shareholder
Thomas W. Thagard, III, Shareholder

McDermott Will & Emery
George W. Benson, Counsel
Diane M. Morgenthaler, Partner
Michael S. Poulos, Partner
David S. Rosenbloom, Partner
Thomas Sauermilch, Partner

McElroy, Deutsch, Mulvaney & Carpenter
Peter A. Gaudioso, Partner

Charles D. Case, Partner
Geoffrey C. Cockrell, Partner
Cheryl L. Haas, Partner
Makram B. Jaber, Partner
Matthew C. Kane, Partner
Joanne Katsantonis, Partner
Michael R. Phillips, Partner
Joseph K. Reid III, Partner
Brian C. Riopelle, Partner

Merchant & Gould
Andrew S. Ehard, Partner

Messner Reeves
Caleb Meyer, Partner

Miller Canfield
Edward H. Rice, Principal

Robert I. Bodian, Managing Member
Robert E. Burwell, Member
Theresa C. Carnegie, Member
E. Crystal Lopez, Associate
Joseph M. Miller, Member

Mitchell Silberberg & Knupp
Elaine K. Kim, Partner

Morgan Lewis
Michael L. Banks, Partner
Robert Jon Hendricks, Partner
Michael S. Kraut, Partner
Alan B. Leeds, Partner
Barbara Murphy Melby, Partner
Gregory T. Parks, Partner
Steven A. Reed, Partner
John M. Rosenthal, Partner
Colby W. Smith, Partner

Morrison & Foerster
Dan Marmalefsky, Partner
Colette Reiner Mayer, Partner

Ed Walsh, Principal

Nixon Peabody
John C. Gatz, Partner
David S. Rosenthal, Partner

Norton Rose Fulbright
Robin Adelstein, Global Head of Antitrust and Competition
C. Mark Baker, Global Co-Head of International Arbitration
Jane E. Caskey, Global Head of Risk Advisory
Janet Grove, Head of Canadian Life Sciences and Healthcare Group

Mary K. Ryan, Partner

Ogletree Deakins
Ron Chapman, Jr., Shareholder
A. Craig Cleland, Shareholder
Gregg M. Lemley, Shareholder

Hannah Y. Chanoine, Partner
Lisa B. Pensabene, Partner

Howard Goldwasser, Partner
Carl Lyon, Partner

Patterson Belknap
William F. Cavanaugh, Jr., Partner
Jeffrey S. Ginsberg, Partner
Joshua Kipnees, Partner
Adeel A. Mangi, Partner
Steven A. Zalesin, Partner

Paul, Weiss
Brad S. Karp, Chairman

Perkins Coie
David P. Chiappetta, Partner

Pickard Djinis and Pisarri
Paul J. Bazil, Partner

John R. Heisse, Partner

John Peterson, Office Managing Partner

Porzio, Bromberg & Newman
Diane Fleming Averell, Principal
Eric L. Probst, Principal

Quarles & Brady
Lucy R. Dollens, Office Managing Partner
Ryan P. Morrison, Partner

Quinn Emanuel Urquhart & Sullivan
James R. Asperger, Partner
David M. Grable, Partner
Raymond N. Nimrod, Partner

Rawle & Henderson
John C. McMeekin, II, Partner

Reed Smith
Jeb Clulow, Partner
Mara D. Curtis, Partner
Linda S. Husar, Senior Counsel
Traci S. Rea, Partner

Riley Safer Holmes & Cancila
Joseph A. Cancila, Jr., Partner

Riley Warnock & Jacobson
John R. Jacobson, Attorney

Ropes & Gray
Robert G. Jones, Partner

Arto Linnervuo, Partner

Rosenberg & Estis
Warren A. Estis, Member

Sacks Ricketts & Case
Luanne Sacks, Founding Partner

Saul Ewing Arnstein & Lehr
Evan J. Foster, Partner

Schiff Hardin
Paula J. Morency, Partner

Seyfarth Shaw
Lorie E. Almon, Partner
Brett C. Bartlett, Partner
Kathy P. Josephson, Partner
Mark A. Lies, Partner
Gerald L. Maatman, Jr., Partner
Ellen E. McLaughlin, Partner
Vincent A. Sama, Partner

Shearman & Sterling
Alain Dermarkar, Partner

Sheehy, Ware & Pappas
Raymond A. Neuer, Shareholder

Sheppard Mullin
Craig Cardon, Partner
Frank Falzetta, Partner
Moe Keshavarzi, Partner
Nancy E. Pritikin, Partner
Adam R. Rosenthal, Partner

Shook, Hardy & Bacon
Walter L. Cofer, Co-Chair of Practice Group
William P. Geraghty, Partner
Lynn H. Murray, Managing Partner
Kenneth J. Reilly, Partner

Raymond A. Atkins, Ph.D., Partner
Mike Bettinger, Partner
David C. Giardina, Partner
Jaime L. M. Jones, Partner
Jodi E. Lopez, Partner
Christopher T. Shenk, Partner
Hille R. Sheppard, Partner
Martin A. Wellington, Partner

Jennifer L. Bragg, Partner
James R. Carroll, Partner
John N. Estes III, Partner
Patrick Fitzgerald, Partner
Marie L. Gibson, Partner
Gregory M. Luce, Partner
Anand S. Raman, Partner
Scott V. Simpson, Partner

Smith Anderson
Gerald F. Roach, Firm Chair

Squire Patton Boggs
George N. Grammas, Partner

Stein Ray
Stephen E. Ray, Partner

Michael Dockterman, Partner

Stikeman Elliott
Jonah Mann, Partner

Paul Lackey, Partner

Stoll Keenon Ogden
Kendrick R. Riggs, Member

Sullivan & Cromwell
Garrard R. Beeney, Partner
Joseph B. Frumkin, Partner

Thompson Coburn
Brent Trame, Partner

Traub Lieberman
Scot E. Samis, Partner

Troutman Pepper
Vincent V. Carissimi, Senior Counsel
John Owen Gwathmey, Partner
Scott M. Rickard, Partner
Brooks M. Smith, Partner

Tucker Ellis
Ndubisi Ezeolu, Partner
Jeffrey R. Sandler, Partner
Jane F. Warner, Counsel

Varela, Lee, Metz & Guarino
Bennett J. Lee, Founding Partner
Paul A. Varela, Founding Partner

Maureen Rouse-Ayoub, Counsel

Vedder Price
Angelo J. Bufalino, Shareholder

Edward P. Boyle, Partner
Margaret K. Fawal, Counsel
Douglas H. Green, Partner
Seth A. Rosenthal, Partner

Vinson & Elkins
Matthew R. Stammel, Partner

von Briesen
Susan E. Lovern, Attorney
Jeffrey E. Mark, Attorney

David J. Lender, Partner
Randi W. Singer, Partner
Diane P. Sullivan, Partner

Wheeler Trigg O’Donnell
John M. Fitzpatrick, Partner
Michael L. O’Donnell, Firm Chair
Kathryn A. Reilly, Partner
Michael T. Williams, Co-Managing Partner

White & Case
Jaime Bianchi, Partner
Dimitrios Drivas, Partner
J. Mark Gidley, Partner
Glenn M. Kurtz, Partner

Scott M. McCaleb, Partner

Williams & Connolly
Dane H. Butswinkas, Partner
David M. Krinsky, Partner
Joseph G. Petrosinelli, Chairman

Tariq Mundiya, Partner

Monica Grewal, Partner
Gregory H. Lantier, Partner
William H. Paine, Partner
Kimberly B. Wethly, Partner

Wilson Sonsini Goodrich & Rosati
Michael J. Murphy, Partner

Winston & Strawn
Linda T. Coberly, Chair
Thomas B. Walsh, IV, Partner

Womble Bond Dickinson
Bradford A. De Vore, Partner



No law firm submissions, self-referrals, firm referrals, suggestions, or payments are accepted for inclusion.


All interviews with top legal decision makers are confidential and anonymous, by company and person.


Probed more than 350 top legal decision makers at large organizations with $700 million or more in revenue.


The BTI Client Service All-Stars 2020 draws solely on in-depth, telephone-based interviews as part of BTI’s ongoing Annual Survey of General Counsel, now in its 19th year.


BTI is the sole sponsor of this research. BTI funds the research and controls the editorial content.

Promote Your BTI Client Service All-Star

The BTI Client Service All-Star award is a powerful differentiator for you and your firm. Based solely on unprompted feedback from clients at large and Fortune 1000 organizations, this exclusive honor conveys your commitment to superior client service. Please join us in celebrating your distinction.

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We welcome requests for comments and quotes. Please reference The BTI Consulting Group, Wellesley, MA in all publicized communications.

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Yours to celebrate and tout, The BTI Client Service All-Star is a recognized symbol of client service excellence. Send a message to clients you are one of a rare breed dedicated to making their lives better and easier.

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