BTI Client Service A-Team Understanding Your Client's Business

BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance

Understanding Your Client’s Business

Understanding your client’s business means you have a sense of the business risk as well as the legal risk and the impact legal decisions will have on their business.

Your legal advice and recommendations take into account and reflect your client’s industry dynamics, business objectives, current events, and competitive pressures.

This business-outcome-based approach is the single strongest differentiator for law firms. And, it is the single biggest driver of premium rates.

LAW FIRMS NAMED BY CLIENTS FOR UNDERSTANDING YOUR CLIENT'S BUSINESS

6

Law Firms Best at Understanding Your Client’s Business

DLA Piper
Kirkland & Ellis
Littler
Mintz
Ogletree Deakins
Ropes & Gray

13

Law Firms Leaders in Understanding Your Client’s Business

Arnold & Porter
Covington
Fish & Richardson
Gibson Dunn
Hogan Lovells
Husch Blackwell
Jackson Lewis
Jones Walker
King & Spalding
McGuireWoods
Reed Smith
Sidley
Skadden

26

Law Firms Distinguished in Understanding Your Client’s Business

Akin Gump Strauss Hauer & Feld
ArentFox Schiff
Baker Botts
Baker McKenzie
BakerHostetler
Barnes & Thornburg
Carlton Fields
Davis Polk
Day Pitney
Dinsmore
Duane Morris
Eversheds Sutherland
Faegre Drinker
Foley & Lardner
Holland & Knight
Jenner & Block
Jones Day
K&L Gates
Latham & Watkins
Mayer Brown
Norton Rose Fulbright
O’Melveny
Polsinelli
Sheppard Mullin
Troutman Pepper
Wheeler Trigg O’Donnell

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Your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance also includes unlimited telephone support. Call BTI at 617.439.0333 to discuss any aspect of this report — all included in the price of the report.

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If the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

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